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Help! Ppl cannot enter their payment info! Losing Sales!

 
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Seamless-Switchplates



Posts: 326

PostPosted: Wed Jan 10, 2007 5:55 pm    Post subject: Help! Ppl cannot enter their payment info! Losing Sales! Reply with quote

Lately I have been getting multiple ecrater orders for the same items and then no payment. I sent a paypal invoice to someone today after getting her 3 orders w/ no payment and a note:

" Thank you for your purchases! I noticed you placed 3 orders for the same items. Please let me know if the websites ordering process was difficult or had any glitches.

Your items will be made and shipped asap after payment has been received."


This was her reply: "Melanie,

Yes, the website's ordering process was very difficult. It kept erroring out every time I tried to enter payment information. Please cancel all orders, I have decided not to purchase these items. Thank you."

Usually I have no problems but please check the system as I hated to lose out on what would've been a decent sale.
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ljstores



Posts: 984

PostPosted: Wed Jan 10, 2007 6:26 pm    Post subject: Reply with quote

Write back and aplogise and tell her/him to try again and that you will add a complimentary gift for all her troubles?
Just a thought!
LJ
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poopsheet



Posts: 4865

PostPosted: Wed Jan 10, 2007 6:29 pm    Post subject: Reply with quote

It's hard to tell whether or not this was "operator error". I don't know what she means by "erroring out". If she was trying to pay via PayPal maybe PayPal was having troubles temporarily?
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zickit



Posts: 21857

PostPosted: Thu Jan 11, 2007 1:06 am    Post subject: Reply with quote

Do you use masking of a domain name? That can cause a problem at checkout time.
Forwarding is ok - no problem with that - but masking messes things up at check out time.

Do you have your logo uploaded at PayPal --- that will pop up a security message. Many buyers see that message and get scared.

It could be a zillion things. So it's hard to pinpoint it without knowing every little detail.



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poopsheet



Posts: 4865

PostPosted: Thu Jan 11, 2007 9:35 am    Post subject: Reply with quote

BigTallMensClothing wrote:

It could be a zillion things. So it's hard to pinpoint it without knowing every little detail.


Exactly. Without more details from the buyer it's hard to say but those two possibilities BigTall mentioned are good ones.
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Seamless-Switchplates



Posts: 326

PostPosted: Thu Jan 11, 2007 3:06 pm    Post subject: Reply with quote

Thanks everyone! I unmasked my domain name so I hope that will help.
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zickit



Posts: 21857

PostPosted: Thu Jan 11, 2007 3:19 pm    Post subject: Reply with quote

Seamless-Switchplates wrote:
Thanks everyone! I unmasked my domain name so I hope that will help.


That was the problem! It's because when you mask you mask everything and once it jumps to PP it's all confused
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