IF an item was purchased -deleted from inventory

[griffengarb]

could the buyer leave feedback?

Hope you can understand.
What I mean Is:

if I purchase an item..

The seller has deleted the item..

Could I still leave feedback for the seller?

Thank you!

[zickit]

Yes, as long as they meet the qualifications they can leave feedback.

[thelivesandlovesofmaggiethecat]

I'm not sure I understand what you mean.

I buy an item from you that you have deleted but hasn't had time to register as deleted yet or still shows up on Google. You refund me right away.

Are you asking if I can leave feedback?

[zickit]

[acread]

Seller deleting the listing after it is sold does not change the order info in any way. As long as there is an order that qualifies for feedback the feedback email will be sent (that happens when the order is put through) and if the buyer does not leave a feedback a follow up email is sent by eCrater after 3 weeks passed.

Refunding the order does not stop feedback email from going out either. (Unless maybe if you are extremely speedy in doing it)

Deleting the listing before buyer gets a chance to recieve the item and compare look and be OK with it is not advisable. There may be issues and you might need to prove that what stated in the listing or showed to the customer. So keepin the listing hidden at least until the buyer got it is much better thing to do. (And if you sell something similar in the future, even if you don't use that same listing -which you actually can- you can use it to make a copy from.)

[WylieonesSportscards]

I have a question then.... If Inventory Control is activated, does the Item
Delete or hide? if it's hidden, how long before it's deleted?

[acread]

[WylieonesSportscards]

Thanks for the quick answer!!

[griffengarb]

Thanks everyone for posting and asking further question about this subject.
I did know that admin sends out a feedback reminder ..

1.you said admin sends feedback reminder when the purchase is made
2. then again a feedback reminder sent after three weeks

Actually I now have to give the exact reason I posted that question.Just thought the answer would be easier if I just presented it as I did.

The size always listed.All my items have all measurements listed. Also the fabric material is also listed.
My TOS states Returns accepted if I have mis-represented the item or missed a defect. Also buyer must contact me before making a return.

I had a buyer purchase an item Jan 14. She paid by check. I shipped item w/delivery confirmation and she received it Feb 1.

No feedback left by this buyer nor any email contact from the buyer . A package arrived yesterday (now almost a month) .

She returned the skirt with a handwritten note on the note I include with my package.
"I am returning the skirt for it did not fit. Also I do not care for the material."
Usually I do work with the buyer since we all make mistakes.

But..

Not even notifying me. Plus the white linen skirt has an ugly blob of nasty hair and what every on it also some faint black smudges which look like may have come from the black pen she used to write the not with.

I am not a devious person like to play everything straight up...with respect for anyone who I may deal with.

But I really DO WANT to tell this person that is not the proper way to purchase online. So not wanting a negative .. I wanted to know if :



I DELETE THE ITEM IN MY INVENTORY....then send her a polite but straightforward email...my policy states returns accepted if I made a mistake or the item has a defect...not for any whim such as this. I feel I as I am held hostage again by the feedback ....


In this case if the item is deleted... could she still leave feedback??

Thanks... but it really got to me when I got package .. arrghhhh

[acread]

Yes, as I stated she already received the email (I think up to 2 months she can leave the feedack with that link, or I think something of the kind around here someplace).

Don't let that stop you.

Since you received the item back (as long as it is in the same condition you sent it) then you should refund the price of the item. And not the shipping. Since you delivered and she send it back without even asking or checking your return policy.

If she leaves negative feedback, you can always make your case to eCrater. And if they decide you have been wronged they will remove it.

But of course you cannot keep the item and the price of the product since the customer does not have the product anymore, that would not be fair. Even if it is not in the same condition as you send it, then you should refund the depriciated value of the product. Since you have the possesion of the item now.

[MoonwishesStore]

Deleting the item from your inventory has nothing to do with whether they can leave feedback. Deleting inventory is so you can keep track of what is and isn't for sale in your store.

But since she paid by check I don't think she can leave feedback anyhow. My understanding only the Paypal and Google Checkout purchases can leave feedback. So because of that I think you are safe.

Now you have to decide what you are going to do about a refund for this item that has been damaged. If she got black ink marks on a white skirt is is essentially unsaleable in my mind. But that is for you to figure out--I don't think anyone is going to come out happy in this one.

[griffengarb]

Thank you for your responses. You are correct moonwishes.

The I don't care for the material & it does not fit.
Here is note /comment she made on the site when she purchased it:

[PegsBUTTONS]

[griffengarb]

Good morning, Yes she is asking for a refund. That is what I thought. One time use .

Her note on the order indicated it was a great fit!

[acread]

I've seen this suggested to clothing sellers: put a big tag that cannot be easily removed in a very visible location (like right on the crotch area). Some place they can't tuck it into the belt or hem or pocket. So if the tag is gone you do not refund.

Since it is not an electronic payment you don't need to worry about feedback. But if the situation escalates they can complain to eCrater.