| View previous topic :: View next topic |
| Author |
Message |
greenleetileco
Posts: 1
|
 Posted: Thu Feb 25, 2010 2:44 pm Post subject: Feedback |
 |
|
Had a buyer who left a negative. Tracking showed that his post office left him a pick up notice 2 weeks ago. I told him this after he left feedback and he apologized stating he never got a pick up notice (typical for the post office).
Is there any way for a buyer to revise feedback or can you reply explaining what happened?
Thank you! |
|
| Back to top |
|
 |
thelivesandlovesofmaggiethecat
Posts: 10159
|
| Posted: Thu Feb 25, 2010 2:50 pm Post subject: |
|
|
| No you can't revise but if you forward the email to ecrater administration they can remove the feedback. Feedback if about the seller, not the post office. |
|
| Back to top |
|
|
acread
moderator
Posts: 11986
|
| Posted: Thu Feb 25, 2010 5:16 pm Post subject: |
|
|
| Use eCrater's contact page and explain the situation to them. If they ask you can forward the customers response email to them and/or the tracking number etc. |
|
| Back to top |
|
|
|
Search
Profile
Log in to check your private messages
Log in
