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Products not showing up on site...

 
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wiccansupplies



Posts: 4

PostPosted: Sun Mar 07, 2010 2:07 am    Post subject: Products not showing up on site... Reply with quote

Hello everyone,
I am new to ecrater but have so far successfully added and managed the site with no trouble. However today I have noticed that if you go to my store www.wiccanshoponline.com the products are not showing up and there is a message that says "no products in this category" even though the actual category will say how many total items are in that category.
I don't know what happened I didn't make any changes to anything and the site was working fine as of yesterday(Friday)
Any help on this would be great.
Thank you,
Joseph
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zickit



Posts: 21857

PostPosted: Sun Mar 07, 2010 2:10 am    Post subject: Reply with quote

Your store has been suspended.

Be sure to read the terms - http://www.ecrater.com/terms.php
Out of stock items - are items not for sale which is against the terms
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wiccansupplies



Posts: 4

PostPosted: Sun Mar 07, 2010 2:12 am    Post subject: Reply with quote

So if I remove the out of stock items the store will be reactivated?
Thank you for your reply
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zickit



Posts: 21857

PostPosted: Sun Mar 07, 2010 2:19 am    Post subject: Reply with quote

Remove everything that is against the terms
then us the contact form at www.ecrater.com lower right corner click on contact
state that your store is within terms
and ask to be re-instated.

Then you should be ok.
BUT make sure you are within terms BEFORE you contact them
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wiccansupplies



Posts: 4

PostPosted: Sun Mar 07, 2010 2:31 am    Post subject: Reply with quote

I have removed all the products that were listed as "out of stock" and sent the e-mail as you suggested. How long should it take for them to get back to me and re-instate the site?
Thanks again,
Joseph
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zickit



Posts: 21857

PostPosted: Sun Mar 07, 2010 2:36 am    Post subject: Reply with quote

That depends on how busy and or backed up they are BUT usually within 1-2 business days.
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wiccansupplies



Posts: 4

PostPosted: Sun Mar 07, 2010 2:40 am    Post subject: Reply with quote

Thanks again. I wasn't aware that you had did not have any control over inventory on here. I wonder why that is where you can't list the item and mark it out of stock so that when it comes in you can just mark it back in stock and it will be available for buyers.
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zickit



Posts: 21857

PostPosted: Sun Mar 07, 2010 3:03 am    Post subject: Reply with quote

wiccansupplies wrote:
Thanks again. I wasn't aware that you had did not have any control over inventory on here. I wonder why that is where you can't list the item and mark it out of stock so that when it comes in you can just mark it back in stock and it will be available for buyers.


You can HIDE them

In each listing you create above the shipping is a HIDE ... check that box.
Then you can have the listing waiting until you get the product.

You just can't have out of stock, pre-orders, sold or any other form of not ready for sale items showing in your store.
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