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poopsheet
Posts: 4865
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 Posted: Thu Feb 01, 2007 6:29 pm Post subject: refunding through Google Checkout? |
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I don't remember this being talked about and can't seem to find anything on the boards here.
If a buyer pays through Google and I want to send a partial refund for whatever reason, can that be done?
I'm sure once I get my first order (I'm in the middle of signing up) all will be much clearer but I wanted to ask while I was thinking about it.. |
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poopsheet
Posts: 4865
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| Posted: Thu Feb 01, 2007 6:31 pm Post subject: |
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Also, under Integration, should the box for this be checked?
| Quote: | | For extra security, my company will only post digitally signed XML shopping carts. (Google should reject all others) |
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zickit
Posts: 21857
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| Posted: Thu Feb 01, 2007 7:18 pm Post subject: |
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| Quote: | under Integration, should the box for this be checked?
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Shopping cart post security
For extra security, my company will only post digitally signed XML shopping carts. (Google should reject all others)
I do NOT have that checked. Not sure if you should or not.
| Quote: | If a buyer pays through Google and I want to send a partial refund for whatever reason, can that be done?
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Google says - https://checkout.google.com/support/sell/bin/answer.py?answer=42946&topic=8674
| Quote: | Can I cancel part of an order only?
Not at this time. If a buyer requests a partial cancellation, you can ask the buyer to place another order with only the items he or she wants, then cancel the previous order completely.
As an alternative, you can charge the full order, then refund the buyer for the unwanted and unshipped items.
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Google also says - https://checkout.google.com/support/sell/bin/answer.py?answer=28916&ctx=sibling
| Quote: | How do I cancel or refund an order?
To cancel an order using the Google Checkout Merchant Center:
Sign in to Google Checkout.
In your orders inbox, click the number of the order you'd like to cancel.
Click Cancel this order . . ..
Select the appropriate cancellation reason from the drop-down menu.
Add comments if needed. These comments will appear to the buyer in his or her Purchase History.
Click Cancel the order.
To refund an order using the Merchant Center:
Sign in to Google Checkout.
In your orders inbox, click the number of the order you'd like to refund.
Click Cancellations, refunds, and returns . . ..
Select the appropriate refund reason from the drop-down menu.
Add comments if needed. These comments will appear in the buyer's account.
Enter the amount you'd like to refund to the buyer. (To cancel an order that's already been charged, select the 'Cancel order' checkbox. The entire order amount will be refunded.)
Click Submit refund.
If you refund an order, Google will send a cancellation or refund notification email to the buyer. Also, Google will return a portion of the transaction fee to you. |
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poopsheet
Posts: 4865
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| Posted: Fri Feb 02, 2007 12:12 pm Post subject: |
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| Thanks, BT! I saw where you posted the refund/cancel info in Solutions too. Excellent! |
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poopsheet
Posts: 4865
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| Posted: Fri Feb 02, 2007 12:13 pm Post subject: |
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Anybody else have any idea about this one? I've got it checked for now but don't know if should be or not..
| poopsheet wrote: | Also, under Integration, should the box for this be checked?
| Quote: | | For extra security, my company will only post digitally signed XML shopping carts. (Google should reject all others) |
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