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i cant see any of my product on my store page
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efashion



Posts: 34

PostPosted: Mon Apr 19, 2010 11:44 pm    Post subject: i cant see any of my product on my store page Reply with quote

Hello

Can anyone help me to reactivate my store

I dnt know why my store is suspended

Please help me to re activate

thanks
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theartsandlettersofmaggiethecat



Posts: 2097

PostPosted: Tue Apr 20, 2010 12:24 am    Post subject: Reply with quote

No one on the forum can see your store except the home page.

Go to the ecrater home page, find the link that says terms, read them carefully and make changes according to the problem that applies to your store. Then email ecrater admin using the contact form and ask that your store be reinstated and explain what changes you have made.
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efashion



Posts: 34

PostPosted: Tue Apr 20, 2010 12:26 am    Post subject: Thank you very much for your support Reply with quote

Hello

Thank you very much for help

I will read terms and will make some required changes and than will email to Admin to re activation of my store

thanks
eFashion
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Tue Apr 20, 2010 12:28 am    Post subject: Reply with quote

did you look at your feedback?

53.41% isn't very good.
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efashion



Posts: 34

PostPosted: Tue Apr 20, 2010 12:31 am    Post subject: Hello Reply with quote

Hello

Yes i know feedback is low. And i emailed to all my customer twice and thrice to post there feedback to my store.

But only one of them posted there feedback.
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Tue Apr 20, 2010 1:58 am    Post subject: Reply with quote

You need to force on not getting back feedback
not getting feedback from buyers.

Obviously you are doign something wrong to have that back feedback
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efashion



Posts: 34

PostPosted: Tue Apr 20, 2010 2:00 am    Post subject: Hello Reply with quote

No its not that i m doing something wrong.
Some of my customer do not reply my emails after they receive there order.
When order is delivered than after i give them a confirmation call and ask them to post feedback on my store but they dont

I can not force them i can just request them
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kjscreations



Posts: 1726

PostPosted: Tue Apr 20, 2010 8:29 am    Post subject: Reply with quote

having low feedback means you DID get customers to leave feedback... it was negative.
Your feedback percentage has nothing to do with the customers who did not leave it.
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efashion



Posts: 34

PostPosted: Tue Apr 20, 2010 9:13 am    Post subject: Thank you very much for your suggestion Reply with quote

Hello

I know it has nothing to do with those customers who has not left feedback on my store

And i also know that i was delay in delivering there order on time but it was not my fault

Can you suggest me how to get my store reactivated again

Please help me guys

Thanks
eFashion
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Tue Apr 20, 2010 10:40 am    Post subject: Reply with quote

A 53.41% rate on feedback means something isn't right with you and your customers
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efashion



Posts: 34

PostPosted: Tue Apr 20, 2010 10:54 am    Post subject: Hello Reply with quote

I know its not good but only two negative feedback made it too low

i dnt know why
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Tue Apr 20, 2010 10:58 am    Post subject: Reply with quote

well sounds to me like you need to focus on your customers
too many complaints and you get into trouble, like you are experiencing now.
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efashion



Posts: 34

PostPosted: Tue Apr 20, 2010 10:59 am    Post subject: Hello Reply with quote

Please suggest me some Ideas

I always try to give them best

Like after every order they receive i give them a confirmation call to know about there satisfaction regarding garment n all
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Tue Apr 20, 2010 11:03 am    Post subject: Reply with quote

How you run your business is up to you. What you do to make your customers leave bad feedback is what you need to fix.

Contact your customers Answer your emails etc etc
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efashion



Posts: 34

PostPosted: Tue Apr 20, 2010 11:06 am    Post subject: Thanks again Reply with quote

Thank you very much for your suggestion

I will do the same like

I will email to all my customers to leave feedback
I will email to all my customers to let us know about our services n all


what u suggest
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