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Ordered item twice

 
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threadsngems



Posts: 7

PostPosted: Thu Jun 24, 2010 9:09 am    Post subject: Ordered item twice Reply with quote

My customer has ordered the same item twice. Do I simply cancel one order?
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Periwinkles



Posts: 2908

PostPosted: Thu Jun 24, 2010 9:17 am    Post subject: Reply with quote

Yes. Was one paid for. I delete the unpaid duplicate order.
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MoonwishesStore



Posts: 16402

PostPosted: Thu Jun 24, 2010 11:07 am    Post subject: Reply with quote

If they paid for both, contact them to clarify if they wanted two, unless of course you only have one! If you only have one and then they ordered two you will need to send an apology and then turn on your quantity control.

If they only paid for one, then yes as Periwinkles said cancel the extra order. But if they paid for two contacting them allows them to tell you what they wanted and also shows that you are on top of things--customers like that.
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threadsngems



Posts: 7

PostPosted: Thu Jun 24, 2010 3:28 pm    Post subject: My customer ordered twice. Reply with quote

Yes, thank you. She saidthere was difficulty. She's checking her paypal, so am I.
Thank you all.
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