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i think my store is suspended

 
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skeetadeals



Posts: 5

PostPosted: Mon Sep 06, 2010 11:55 pm    Post subject: i think my store is suspended Reply with quote

I think my store is suspended! I don't think it is because I didn't take the pictures myself but maybe something else? Please don't respond with "read the rules and regulations" i already know that!!!
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maggiethehousecat



Posts: 2398

PostPosted: Tue Sep 07, 2010 12:28 am    Post subject: Reply with quote

Looking at your home page I would think it could be counterfeit items. You have to prove that you bought the items from a legitimate distributer. Gucci has to be purchased from Gucci for example.
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skeetadeals



Posts: 5

PostPosted: Tue Sep 07, 2010 12:31 am    Post subject: Reply with quote

Is my page deactivated? I can't tell! Do they ask you to prove authenticity?
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maggiethehousecat



Posts: 2398

PostPosted: Tue Sep 07, 2010 12:35 am    Post subject: Reply with quote

Yes. You have to fax receipts. There is no tolerance for counterfeit merchandise here. Once spotted, you are out. If you know you have fakes in your inventory but not all are fakes, remove the fakes then ask to be reinstated.

If you are selling legitimate items but took the photos without permission from the source, that is also grounds for suspension.

Ecrater has no budget for lawsuits.
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skeetadeals



Posts: 5

PostPosted: Tue Sep 07, 2010 12:43 am    Post subject: Reply with quote

Do you work for ecrater? At what point am I required to fax receipts?
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thelivesandlovesofmaggiethecat



Posts: 9747

PostPosted: Tue Sep 07, 2010 1:52 am    Post subject: Reply with quote

I don't work for ecrater. I'm just a seller like you but I've been here a long time.

After you have checked the terms and conditions and fixed the problems, then you use the contact form on the ecrater home page and tell them what fixes you have in place. If it involves removing inventory or changing pictures, do that first. If you just need to submit proof of authenticity, email them and tell them you have authentic receipts. They will give you more instructions. I don't know what exactly they require but they won't accept blacked out receipts.
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carolinabluelady



Posts: 314

PostPosted: Tue Sep 07, 2010 5:08 am    Post subject: Reply with quote

You will need to remove your home page picture that says Gucci. We can't see your products so don't know what may need to be changed there, but you can't use a company's name like that on your home page.
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skeetadeals



Posts: 5

PostPosted: Tue Sep 07, 2010 5:49 am    Post subject: Reply with quote

Thanks, I kind of felt that was a problem as well. I was getting afraid that ecrater was only for selling homemade stuff or just some big online garage sale!
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carolinabluelady



Posts: 314

PostPosted: Tue Sep 07, 2010 6:14 am    Post subject: Reply with quote

You can sell just about anything. You just can't use other company's names as your own. No different than having a B&M store. You couldn't have a Gucci store if it weren't licensed by Gucci. You can resell Gucci products using Gucci as a descriptive word (as long as it is really Gucci and not a knock-off). Just need to make sure that you have the real stuff and not obtaining the product illegally.

Like we said, we can't see what your products are, but by your categories, looks like you have a variety of items that would not be Gucci.
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