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Google Merchant account issue
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ecrater
forum admin


Posts: 792

PostPosted: Mon Oct 25, 2010 10:31 am    Post subject: Google Merchant account issue Reply with quote

We have currently a problem with the Google merchant client accounts. It affects all merchants that accept only one of the payment options: Google Checkout or Paypal. Merchants who accept both payment options will not have this problem.

Our guess is that it will take 1-2 days until we fix all the accounts.

We apologize for the inconvenience.
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aweston39



Posts: 84

PostPosted: Mon Oct 25, 2010 1:13 pm    Post subject: google Reply with quote

That you for the update.
I saw something was wrong.
Hope you can fix it.

aweston39
aweston39@ecrater.com
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MaggietheCatsMeows



Posts: 2514

PostPosted: Mon Oct 25, 2010 1:23 pm    Post subject: Reply with quote

One more advantage to accepting both.
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insulator-king



Posts: 15

PostPosted: Mon Oct 25, 2010 5:50 pm    Post subject: Reply with quote

No, I really do not want to add Paypal to my payments.

I sent an email to the support team when I first saw it, and they replied very quickly, and pointed to this thread. Well done.
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antiques-collectibles



Posts: 440

PostPosted: Mon Oct 25, 2010 8:30 pm    Post subject: Reply with quote

I also have no interest in having a PayPal account or using any other company owned or associated with ebay in any way.
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bigtallmensclothing
moderator


Posts: 21819

PostPosted: Mon Oct 25, 2010 11:05 pm    Post subject: Reply with quote

I accept BOTH and I haven't receive any order notices today.
and YES, I had orders.
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silktraveler



Posts: 120

PostPosted: Tue Oct 26, 2010 10:53 am    Post subject: There is no Google feed for your store. Reply with quote

I recently removed Paypal, leaving GC only and got this message too. Didn't see thread on search but eCrater team pointed me to it (always such fast, great response from them!).
Interesting timing as recent news about changes with Paypal buyer protection now being like ebay's and then out of the blue we're hit with this if we don't have paypal as single or alternate. hmmmmmm
interesting timing.
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RustyFarmall



Posts: 1300

PostPosted: Tue Oct 26, 2010 11:09 am    Post subject: Reply with quote

bigtallmensclothing wrote:
I accept BOTH and I haven't receive any order notices today.
and YES, I had orders.


I also have both Google and PayPal, and for several days I did NOT receive email notifications of sales, and yes, I did have sales that were paid through either Google or PayPal. I am receiving the notifications NOW.
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POOLCENTER



Posts: 6

PostPosted: Tue Oct 26, 2010 11:31 am    Post subject: Thanks Reply with quote

Thank you for clearing the confusion on the feeds, hope this issue will be sorted out ASAP.
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theartsandlettersofmaggiethecat



Posts: 1796

PostPosted: Tue Oct 26, 2010 1:29 pm    Post subject: Reply with quote

Today I had a small Google CO sale. I manually charge my google cos and when I went to my store to charge and hide the item, the charge function didn't work. I tried twice. Finally logged onto GCO to charge there.
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antiques-collectibles



Posts: 440

PostPosted: Tue Oct 26, 2010 3:02 pm    Post subject: Reply with quote

I now have zero items showing in google shopping. Rolling Eyes What next? Hope the rest of you guys are showing up better than me or it's gonna be a really sad Christmas for us all.
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kjscreations



Posts: 1726

PostPosted: Tue Oct 26, 2010 3:57 pm    Post subject: Reply with quote

I got an order yesterday thru google just fine & I was notified like normal. I take both GC & PP.
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antiques-collectibles



Posts: 440

PostPosted: Tue Oct 26, 2010 4:11 pm    Post subject: Reply with quote

It only affects those of us who choose not to use PayPal.
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thelivesandlovesofmaggiethecat



Posts: 9236

PostPosted: Tue Oct 26, 2010 5:14 pm    Post subject: Reply with quote

I take both GC and PP. So don't know why I couldn't charge from my order file. When I check into GCO everything was fine.
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ecrater-moon
forum admin


Posts: 475

PostPosted: Tue Oct 26, 2010 6:01 pm    Post subject: Reply with quote

antiques-collectibles wrote:
It only affects those of us who choose not to use PayPal.



This is incorrect. This issue affects all stores that only accept one of the online payment methods, either PayPal or Google checkout. If a store accepts both it should not be affected by this issue.


em
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