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How do I know if my store has been suspended?

 
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DesignsbyLC



Posts: 4

PostPosted: Sat Nov 13, 2010 7:50 pm    Post subject: How do I know if my store has been suspended? Reply with quote

I log in to my account and all my products are there but when I click on them it says no such product. What does this mean and what do I do?
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Sat Nov 13, 2010 8:09 pm    Post subject: Reply with quote

you have been suspending
I'm guessing that possible you used trademark images
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DesignsbyLC



Posts: 4

PostPosted: Sat Nov 13, 2010 9:02 pm    Post subject: Reply with quote

How do I know which item has the problem? If I remove everything can I relist items and the account is taken off suspension? Why was I not notified? How can you fix a problem I am not aware of?
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Sat Nov 13, 2010 9:50 pm    Post subject: Reply with quote

it's in the terms of the site -
you can not use copyrighted images.

ecrater never notifies you. It's you responsiblity to read the terms on a regular basis as changes may accure without any notification.

If it's not your design and or you don;t have written permission to use it, then remove it from the site.
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DesignsbyLC



Posts: 4

PostPosted: Sat Nov 13, 2010 9:54 pm    Post subject: Reply with quote

Thank You! I removed all items I think are questionable. I have been selling them for several years now and never had trouble. Others sell similiar items as well, strange how some get singled out. I emailed ecrater to tell them I removed the items. How long does it normally take to get a response? I hate not being able to speak to a person. ugh
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Sat Nov 13, 2010 9:57 pm    Post subject: Reply with quote

how long ... depends on the volume of emails received. Usually within a day or two BUT it is a weekend, so no telling
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Sat Nov 13, 2010 9:58 pm    Post subject: Reply with quote

as far as singled out - most likely someone or a copyright holder contacted ecrater
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DesignsbyLC



Posts: 4

PostPosted: Sat Nov 13, 2010 10:08 pm    Post subject: Reply with quote

Can just anyone report an item even if they are not affiliated with the product/image at all? Say maybe a buyer that is no pleased or a seller that sells same item?
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theartsandlettersofmaggiethecat



Posts: 2092

PostPosted: Sun Nov 14, 2010 12:28 am    Post subject: Reply with quote

Any one can report a store or an item but ecrater looks before they chop.
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Sun Nov 14, 2010 12:46 am    Post subject: Reply with quote

if you sell stuff illegally with copyrighted images - you're lucky you aren't sued. Disney loves to sue as does Warner Bros and the rest. It's their right!
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