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Google checkout shows zero shipping for US customer..

 
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airboattrails



Posts: 58

PostPosted: Thu Dec 09, 2010 1:14 am    Post subject: Google checkout shows zero shipping for US customer.. Reply with quote

All has been fine until this last order. My stuff is weight dependent and I use the shipping calculator. What happened??? What do I do to fix this?
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zickit



Posts: 21857

PostPosted: Thu Dec 09, 2010 1:21 am    Post subject: Reply with quote

do you have the shipping matrix filled out?

The USPS calculator uses the shipping matrix as backup for when the USPS site doesn't reply in the allotted time. if USPS is down for maintenance or just too busy they won't reply
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airboattrails



Posts: 58

PostPosted: Thu Dec 09, 2010 1:29 am    Post subject: Reply with quote

I don't have it filled out and suspected that is the problem. Guess I'll have to tackle that chore that I've put off until I had figured it out.
Do you think that would be the only reason? And thank you for your help!
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zickit



Posts: 21857

PostPosted: Thu Dec 09, 2010 2:11 am    Post subject: Reply with quote

yep, that's the reason
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jigsaw-puzzle-palooza



Posts: 822

PostPosted: Thu Dec 09, 2010 8:54 am    Post subject: Reply with quote

Also, and in my opinion much easier, you can check the "Fixed Shipping" box and put an amount in there. It limits you to one price in each box so I put the maximum (zone Cool in there and refund the difference if it's less. Of course, this can also cause the buyer to change their mind and not purchase.....
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