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comfused buyer leaves me a undeserved negative!

 
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Posts: 326

PostPosted: Tue Mar 13, 2007 12:54 pm    Post subject: comfused buyer leaves me a undeserved negative! Reply with quote

Ok this has me kinda annoyed. I get a email over the weekend from a customer stating that they only received 1 switchplate and 1 outlet when they ordered 2 outlets.

I check their order and I made no mistake they only ordered 1! I replied to her with a screen shot of her order and reminded her that she spent $16.98 the price of 1 switchplate & outlet.

They left negative feedback before I could even reply to their email, nice huh? lol

Is there anyway I can get this removed? I have proof that I sent her, her entire order.
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zickit



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PostPosted: Tue Mar 13, 2007 2:17 pm    Post subject: Reply with quote

Solutions to Common Questions - FEEDBACK
http://www.ecrater.com/community/viewtopic.php?t=2291
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PostPosted: Tue Mar 13, 2007 8:17 pm    Post subject: Reply with quote

Thanks bigtall1 My customer emailed apologized for her error so I think I'll be able to get this off my record. Yay!
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PostPosted: Thu Mar 15, 2007 4:03 am    Post subject: Reply with quote

Comfused??? lol

ECrater support rocks and changed the FB to positive. Thanks!
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