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My turn to be suspended
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Olivias



Posts: 10

PostPosted: Thu Aug 18, 2011 6:37 am    Post subject: My turn to be suspended Reply with quote

I have spent a ton of time listing these items and have no idea what is going on.

I sell personalized products...


My google feed status: internal_error.
and my account is: active.


I havent received any emails nor any reason for suspension?
Thats not a way to go about to suspend a store NOT PROFESSIONAL!!!

How about a warning of some sort that way i can prove my rights?

Thanks
Olivia

PS. Who do i contact to find out what the problem is?
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MoonwishesStore



Posts: 15669

PostPosted: Thu Aug 18, 2011 6:48 am    Post subject: Reply with quote

Olivia, this is how it is done here. There are many notes in this forum "Suspended" that have all the info you need and you can also probably find more info under FAQ.

We can't see your store items, so we can't tell what the problem is.
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Olivias



Posts: 10

PostPosted: Thu Aug 18, 2011 7:03 am    Post subject: Reply with quote

Who do i contact to find out what the problem is?
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MoonwishesStore



Posts: 15669

PostPosted: Thu Aug 18, 2011 7:22 am    Post subject: Reply with quote

Quote:
Olivia, this is how it is done here. There are many notes in this forum "Suspended" that have all the info you need and you can also probably find more info under FAQ.
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Olivias



Posts: 10

PostPosted: Thu Aug 18, 2011 7:29 am    Post subject: Reply with quote

MoonwishesStore wrote:
Quote:
Olivia, this is how it is done here. There are many notes in this forum "Suspended" that have all the info you need and you can also probably find more info under FAQ.




I have spent the last 2 hours looking for information and reading notes....

I have been reading the same notes? over and over?
Im not selling anything illegal here?

so far everyone is selling or having photos copied from other sites

Once again... Where do i contact ecrater? this is my first time here i had never had to contact them
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elpereles



Posts: 3264

PostPosted: Thu Aug 18, 2011 7:38 am    Post subject: Reply with quote

It must be brand in your beauty items. Anyway we can't see the items.

For contact eCrater:
http://www.ecrater.com/contact.php
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Olivias



Posts: 10

PostPosted: Thu Aug 18, 2011 7:40 am    Post subject: Reply with quote

A brand, OK
Thats a start

Thank you for the contact link, now that will be helpfull
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Thu Aug 18, 2011 10:46 am    Post subject: Reply with quote

elpereles wrote:
It must be brand in your beauty items. Anyway we can't see the items.

For contact eCrater:
http://www.ecrater.com/contact.php


NOT A GOOD IDEA
Did you read the top topic in this forum?
I says
ecrater wrote:
Your store may become suspended if you violate the eCRATER policy.

There are two very important sections in our terms of service that you need to read: "Basic requirements" and "What is not allowed to post?"

I. Basic requirements

  • All texts must be in English

  • All prices must be in US dollars

  • The sellers must be able to ship throughout the United States.


II. What is not allowed to post?

  • Body parts & organs

  • Pirated materials and products

  • Copyrighted Materials (images & texts)
    [Don't use images and text from other websites without a permission]

  • Counterfeit Designer Items (replicas or imitation of designer products, incl. "inspired by" type of items)
    [Let's be considerate of other companies brand names]

  • Fake Documents

  • Illegal Goods and Services

  • Personal Information about another individual

  • Prescription Drugs

  • Prostitution

  • Currency Exchanges

  • The same or very similar content several times (even in different categories)
    [Don't try to flood the marketplace with the same or similar item listed many times]

  • Miscategorization
    [Make sure you chose the right global category when you add/edit your products]

  • Meaningless title & description
    [Name and describe properly your products]

  • Test items unless your store is put on-hold
    [If you are still working on your store use the on-hold option]

  • Free items and items with prices that are not "real"

  • Pre-order items


If your store become suspended please identify the problem, fix it and then email us though the contact form with a request for re-activation.

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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Thu Aug 18, 2011 10:48 am    Post subject: Reply with quote

I'm guessing it's trademarked stuff in your personallized invites. But that's just a guess since I can't see what you sell other then the categories
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MoonwishesStore



Posts: 15669

PostPosted: Thu Aug 18, 2011 10:54 am    Post subject: Reply with quote

Quote:
Where do i contact ecrater?


Post after post here on the suspended thread asks how and where to contact ecrater and someone just about always goes ahead and gives the link. It isn't a secret, but I'm amazed that you could have been looking for 2 hours through the notes here and not seen mention of it.
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Olivias



Posts: 10

PostPosted: Thu Aug 18, 2011 10:58 am    Post subject: Reply with quote

I design my own invites, the only thing i can think of is Xango juice?
or sebastion molding mud...

thoses 2 thing i have over abondence of and trying to get rid of it
Im not a dealer of those products but i have so many extras that i want to get rid of???

nothing illegal i dont think

ONCE AGAIN PLEASE UNDERSTAND

Im still active not suspended, I never got an email with what i did wrong???

If im going to get suspended PLEASE TELL ME WHY, Thats just a professional way of doing things... Dont you agree?
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MoonwishesStore



Posts: 15669

PostPosted: Thu Aug 18, 2011 11:04 am    Post subject: Reply with quote

Quote:
Im still active not suspended, I never got an email with what i did wrong???



Yes you are suspended. You do not get notified that you are as you are expected to list following the rules and if you do you don't get suspended.

Quote:
Thats just a professional way of doing things... Dont you agree?


No I don't agree and neither does ecrater. They expect YOU to be professional enough to read and understand the rules before listing your first item. If you goof, fix it and then ask for reinstatement which is how the system works here.

The ecrater team is extremely small and they do not have the time to hand hold everyone that lists incorrectly until they get it right. Other sellers give advice, but that is all because we can't see into your suspended store or see what you have for sale. Your store seems open to you because it needs to be for you to fix things.

If your invites contain pictures of licensed characters that you have no right to reproduce that could be your major problem. But as I said, we can't see that. Look at your stuff and ask yourself is this my own design or did I 'borrow' it from another designer.
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Thu Aug 18, 2011 11:08 am    Post subject: Reply with quote

Olivias wrote:
Im still active not suspended, I never got an email with what i did wrong???

If im going to get suspended PLEASE TELL ME WHY, Thats just a professional way of doing things... Dont you agree?


You are suspended. If you read the terms of the site .. it says in there somewhere you will NOT be contacted.

The terms/rules need to be followed
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Thu Aug 18, 2011 11:11 am    Post subject: Reply with quote

Olivias wrote:
I design my own invites


I just seen in your featured items .. Smurfs Personalize...
You did not design the smurfs. That is a trademark issue.
You can not take a character and put some words on it and call it yours ... that's illegal.
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Olivias



Posts: 10

PostPosted: Thu Aug 18, 2011 11:11 am    Post subject: Reply with quote

Thank You
I'll look at my store and try to figure out what desgins are not mine... lets see... NONE, they are all my designs!... LOL OH! i think its the sebastion molding mud that was the last thing I listed.

MoonwishesStore wrote:
Quote:
Im still active not suspended, I never got an email with what i did wrong???



Yes you are suspended. You do not get notified that you are as you are expected to list following the rules and if you do you don't get suspended.

Quote:
Thats just a professional way of doing things... Dont you agree?


No I don't agree and neither does ecrater. They expect YOU to be professional enough to read and understand the rules before listing your first item. If you goof, fix it and then ask for reinstatement which is how the system works here.

The ecrater team is extremely small and they do not have the time to hand hold everyone that lists incorrectly until they get it right. Other sellers give advice, but that is all because we can't see into your suspended store or see what you have for sale. Your store seems open to you because it needs to be for you to fix things.

If your invites contain pictures of licensed characters that you have no right to reproduce that could be your major problem. But as I said, we can't see that. Look at your stuff and ask yourself is this my own design or did I 'borrow' it from another designer.
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