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krystalkastle



Posts: 2

PostPosted: Mon Aug 22, 2011 12:04 pm    Post subject: feedback Reply with quote

hi wondering how long feedback can be seen...can it be adjusted...I resolved a problem with a customer after she was frustrated trying to find a phone number...now i have terrible feedback and there is no reason for it

can it be editted?
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thelivesandlovesofmaggiethecat



Posts: 9749

PostPosted: Mon Aug 22, 2011 12:15 pm    Post subject: Reply with quote

If you have email proofs you resolved the problem forward them to eCRATER using the contact link. At their descretion they can remove or change feedback. No one else can.
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krystalkastle



Posts: 2

PostPosted: Mon Aug 22, 2011 12:19 pm    Post subject: Reply with quote

oh I see.....we resolved it on the phone 2 months ago i just saw the feedback I had no ideashe wrote it until today the issue was solved 9 weeks ago and i shipped her a new one
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