Google Shopping seller ratings

cosmicray · Posts: 7286

I just did a random search for one of my products. It shows up correctly, but it also shows "No rating" next to my name.

Could a few people check and see if they see the same, or if this is a localized GPS glitch. The product search is 'lego 8012'.

Also check your own products and see if the ratings are appearing.

ILOVE2SHOP4U · Posts: 140

I noticed mine were gone again this morning.

MoonwishesStore · moderator Posts: 17389

No ratings on the item I checked but I was top of the list.

maggiethehousecat · Posts: 2457

Cosmic you were lumped in with a lot of other sellers with no ratings however the 2 above you in the list (amazon and some other) had ratings.

I looked for one of my products and it didn't have any *s either and usually I have 4*.

cosmicray · Posts: 7286

Yeah, I think GPS has some kind of issue tonight. If it's still like that in the morning, I'll mention it to the team.

asuwishshop · Posts: 109

My ratings are gone now too. They must be updating or something? I hope that they are back soon.

caljackscollectibles · Posts: 719

I just checked. The only listings with ratings seem to be eBay listings and not all of those have ratings.

elpereles · Posts: 3430

Yeah, they are gone again. Rolling Eyes

HOMEBODIES · Posts: 142

Still no ratings for anyone except Amazon or the top 2. It hasn't been long ago this happened before. Seems lately this issue or a few other minor issues are always happening to imho somehow degrade or temporarly hide everyones listings except amazon or the paid ads. Reminds me of another place and time.

thecheapskirt · Posts: 2123

I'm glad, I had someone trash my Google ratings because he didn't read the measurements in a listing. Even though he could have had a full refund! I guess it was more fun to complain than to get his $11 back Rolling Eyes

tigercreekgifts · Posts: 6293

Yeah, my 5 stars have vanished in Google shopping too. No link to my feedback anymore either.

cosmicray · Posts: 7286

I don't know when the ratings disappeared, but something started affecting my traffic (as measured by Analytics) on roughly August 16th. That was just prior to the DDoS event. Since August 16th, I have only had one day that the traffic number looked OK. A very careful examination of the demographics from that date, revealed that 3 visitors made up about 75 of the ~200 page views that day. So removing those, puts that day's traffic down to roughly the same as all the other days since August 16th.

I'm still scratching my head about what might be broken, or causing the traffic to drop off like it did. If I didn't know better, I'd think that my entries got dropped by some search engine. But they seem to be present in GWS and GPS/GB, so I dunno.

cosmicray · Posts: 7286

Answering my own question from last night....

The traffic drop on August 16th (actually from Aug 16 - Aug 20) was Bing organic search. Normally I do about 15-20 searches per day from Bing. It basically dropped to zero during those 5 days. No idea why.

What is also curious is that I had a few small(er) orders while it was out, but the two days of good sales was immediately after Bing recovered. I can't correlate one with the other, but I do wonder if there might be a connection.

One other observation... While Bing recovered (beginning on Aug 21), Google organic is still below par. Google organic never dropped off the map like Bing did, but comparing it to before Aug 16th, it is below the prior activity.

birdsongbooks · Posts: 201

Interesting, Cosmicray. Sales in July and up to August 15th were very good for me, better than they've been in almost a year, and now it has come to a dead standstill. Nothing at all since the 15th, in fact.

SUPERPLUSHNSTUFF · Posts: 1542

Google was f&*+ing around with their search again. Was a mess when I tried to use it a couple of days ago. Seems to be back the way it was before now. When I tried searching for an item in regular search all I got was the message "no items found". No matter what I searched for that's all that came up except of course for ebay, amazon, and some other big seller I can't recall. Google shopping had no pics and just returned the big guys till you got to about page 5. Then there was some stupid search called pictures. Just pictures without a clue as to where they were from unless you clicked on them.
At least as of last night it appeared to have reverted back to an older search.
So sick of this! Mad