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My store is suspended?
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big-software



Posts: 10

PostPosted: Sun Nov 20, 2011 4:06 am    Post subject: My store is suspended? Reply with quote

I open a store on ecrater. 2 days ago. http://big-software.ecrater.com/ I want to move from ebay and Amazon because there is a lot of fees.
I sell software LEGAL SOFTWARE . And now i don't see my products in the search, and when i click on my products from store i see the message "no such product". I don't know why?
Thank you!
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thelivesandlovesofmaggiethecat



Posts: 9749

PostPosted: Sun Nov 20, 2011 4:11 am    Post subject: Reply with quote

Perhaps you are using copyrighted photos without permission or are suspected of selling clones, have nonsense titles or descriptions, put everything in the wrong category, offered payment methods not supported by eCRATER. It could be one of many reasons. No one here can see your store so we can't suggest much other than go over the terms and conditions with a fine toothed comb to see what you've done wrong.

You don't have any of your pages filled in and they should be ready before you start to list items.
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big-software



Posts: 10

PostPosted: Sun Nov 20, 2011 4:34 am    Post subject: Reply with quote

thelivesandlovesofmaggiethecat thank you for response.
first question is my store is suspended or not?
2. How ca i now why is suspended because i have not violated any rules wich you mentioned. And i read term of use 5 times.
But if i really violated one of it please tel me exactly wich was. Because i want to restore my listing.
Thank you very much for you time.
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lastade-designs



Posts: 2099

PostPosted: Sun Nov 20, 2011 5:55 am    Post subject: Reply with quote

The posters here on the forum can only guess because we don't see what may have caused it. You have to figure out what is wrong, correct it, then contact ecrater, telling them that you have fixed the problem. They will review your store and put it back up if you have fixed it. If you use Ecraters contact form, you may ask them what the problem is. The contact button is on the Ecrater.com main page.
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big-software



Posts: 10

PostPosted: Sun Nov 20, 2011 6:41 am    Post subject: Reply with quote

Hello
i found my mistake a mentioned in description about shipping , and i send a message about this to ecrater. How much time they need to rewew my accout?
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MoonwishesStore



Posts: 15717

PostPosted: Sun Nov 20, 2011 9:29 am    Post subject: Reply with quote

As the other posters have mentioned, we are only sellers.
We can't tell you how long it will take for ecrater to unsuspend your store assuming you found the one and only thing that got it suspended. IN others words, we aren't the management and the management team is a small one. Patience is needed in this situation especially since this is the weekend.
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Sun Nov 20, 2011 7:31 pm    Post subject: Reply with quote

BIG ... might I suggest you read the first post in this topic ... http://community.ecrater.com/viewtopic.php?t=7227

You don't have any text pages, logos, store image etc completed. I KNOW that's not the reason for a suspension BUT would you buy from a store that looks like they just threw merchandise on the shelf and didn't have any "professionalism to it at all???
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big-software



Posts: 10

PostPosted: Mon Nov 21, 2011 7:32 am    Post subject: Reply with quote

how can i import my ebay feedbacks?
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cosmicray



Posts: 6682

PostPosted: Mon Nov 21, 2011 7:45 am    Post subject: Reply with quote

big-software wrote:
how can i import my ebay feedbacks?

You cannot. Feedback on eCrater represents sales done on eCrater.
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big-software



Posts: 10

PostPosted: Thu Nov 24, 2011 11:55 am    Post subject: Reply with quote

waiting 3 days for response...
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big-software



Posts: 10

PostPosted: Wed Nov 30, 2011 10:49 am    Post subject: Reply with quote

tracy working very fast, waiting till now a response...more then 10 days
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MoonwishesStore



Posts: 15717

PostPosted: Wed Nov 30, 2011 11:17 am    Post subject: Reply with quote

This isn't anything that we can do that would help you. If you have a complaint about the timing here, contact the ecrater team again. No use complaining to us. Do remember that we have had 2 weekends and a national holiday in the time frame you are describing. I would also think that perhaps you haven't fixed up all that you need to.
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GENESGOODS



Posts: 34

PostPosted: Wed Nov 30, 2011 5:23 pm    Post subject: Reply with quote

Are you trying to sell ebooks? ebooks got me in trouble on ebay.
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big-software



Posts: 10

PostPosted: Thu Dec 01, 2011 5:39 am    Post subject: Reply with quote

GENESGOODS wrote:
Are you trying to sell ebooks? ebooks got me in trouble on ebay.

but on ecrater you can sell ebooks?
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Thu Dec 01, 2011 1:28 pm    Post subject: Reply with quote

big-software wrote:
GENESGOODS wrote:
Are you trying to sell ebooks? ebooks got me in trouble on ebay.

but on ecrater you can sell ebooks?

not digitally. and only if you have the rights to sell it.
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