eCRATER.com Forum Index

SearchSearch
ProfileProfile
  Log in to check your private messagesLog in to check your private messages   
Log inLog in

can i follow up to neutral feedback comment?

 
Post new topic   Reply to topic    eCRATER.com Forum Index -> Selling on eCRATER.com
View previous topic :: View next topic  
Author Message
maestroempire



Posts: 20

PostPosted: Thu Dec 15, 2011 7:42 pm    Post subject: can i follow up to neutral feedback comment? Reply with quote

i recently had a weird buyer who bought something, and left us a neutral feedback within a day after purchasing....i tried to contact this buyer but he won't respond... is there anyway i could follow up to the neutral feedback content?
Back to top
View seller's profile Send private message Visit seller's eCRATER store
thecheapskirt



Posts: 2123

PostPosted: Thu Dec 15, 2011 8:27 pm    Post subject: Reply with quote

I would just ask the ecrater team to remove it. I just had someone leave me a neutral because they didn't get a confirmation email from Google within 24 hours (it probably went to their spam email box?). Leaving feedback within 48 hours of purchase seems ridiculous to me.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
maestroempire



Posts: 20

PostPosted: Thu Dec 15, 2011 8:33 pm    Post subject: Reply with quote

oh well.... will have to contact ecrater team then...thanks for the reply.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
thelivesandlovesofmaggiethecat



Posts: 9905

PostPosted: Thu Dec 15, 2011 9:34 pm    Post subject: Reply with quote

Good news is that you've had a positive feedback today so when the system updates tonight you will have 100% positive feedback.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
maestroempire



Posts: 20

PostPosted: Thu Dec 15, 2011 9:41 pm    Post subject: Reply with quote

ecrater removed the neutral feedback within an hour after i emailed them Smile this is good customer service....I am pleased..... Very Happy
Back to top
View seller's profile Send private message Visit seller's eCRATER store
dinosaurtoyvault



Posts: 40

PostPosted: Thu Dec 22, 2011 11:36 am    Post subject: Reply with quote

Yeah, they're great about that. I had a negative after someone checked out and they immediately left a negative saying, "I don't want the item." Ecrater is great at removing feedback from people that clearly don't know how to use it or what it's for...
Back to top
View seller's profile Send private message Visit seller's eCRATER store
Display posts from previous:   
Post new topic   Reply to topic    eCRATER.com Forum Index -> Selling on eCRATER.com
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum