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I dont know why my store isnt showing item

 
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rainbowsapphirejewelers



Posts: 108

PostPosted: Tue Dec 27, 2011 1:14 am    Post subject: I dont know why my store isnt showing item Reply with quote

Hello,

My staff informed me that my ecrater store isnt showing any products. When i checked my ecrater store has dissapeared.

I havent received any notifications from ecrater
I havent had any complaints from customers
I abide by all the rules by ecrater
I sell genuine goods and have been in business for 30 years

Would somebody please tell me why i have either been suspended or is it an error that i fell off the face of the planet overnight with no explanation.

Thank you
Trent
http://rainbowsapphirejewelers.ecrater.com/
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theartsandlettersofmaggiethecat



Posts: 2092

PostPosted: Tue Dec 27, 2011 1:45 am    Post subject: Reply with quote

It might be your statement in your terms about out of stock items. eCRATER terms state that all items must be available for purchase. Custom orders (as in your resizing) excepted.
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rainbowsapphirejewelers



Posts: 108

PostPosted: Tue Dec 27, 2011 1:47 am    Post subject: Reply with quote

thank you kindly for your reply.

all items are in stock at time of purchase

is it normal that ecrater would suspend people without issuing notice?
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cosmicray



Posts: 6684

PostPosted: Tue Dec 27, 2011 5:31 am    Post subject: Reply with quote

rainbowsapphirejewelers wrote:
is it normal that ecrater would suspend people without issuing notice?

Yes, that is how the site is operated. They do not chase you down, they shut you down and then give you an opportunity to rectify the issues. It is up to you to determine what the issues are and how to make the store compliant.
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rainbowsapphirejewelers



Posts: 108

PostPosted: Tue Dec 27, 2011 5:38 am    Post subject: Reply with quote

May i ask, how to get into contact with someone in order to have the account reopened so i may complete a global edit and rectify the listing desription to comply?

Thank you
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homeandbodyessence



Posts: 290

PostPosted: Tue Dec 27, 2011 1:01 pm    Post subject: Reply with quote

rainbowsapphirejewelers wrote:
May i ask, how to get into contact with someone in order to have the account reopened so i may complete a global edit and rectify the listing desription to comply?

Thank you


This is the link to the contact form: http://www.ecrater.com/contact.php . It is located on the bottom right of eCrater's home page.
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