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Google checkout problem
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superdiscountcellular



Posts: 8

PostPosted: Wed Dec 28, 2011 11:20 pm    Post subject: Google checkout problem Reply with quote

I tried getting help on google forums and through emails but I receive no help and thought I try here.
I signed up with Google checkout and made a couple of sales and was waiting for the bank verification done by Google to be completed. That never happen and my account was closed with no reason given. Also the sales I did make were refunded to the customers. Problem is I already sent the items to the customers and I sent proof of delivery to Google. I havent heard anything from Google what they are going to do about this. Has anyone else had this issue? how did you resolve it?
any help is appreciated.
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thelivesandlovesofmaggiethecat



Posts: 10158

PostPosted: Thu Dec 29, 2011 3:27 am    Post subject: Reply with quote

Do you mean you were waiting for the verification when you sign up and google deposits a small sum in your bank account for verification of your account? If so I don't think your account is open until that verification of your account is completed.
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wtcollectibles



Posts: 2728

PostPosted: Thu Dec 29, 2011 8:02 am    Post subject: Reply with quote

That makes no sense. Any more details you left out?
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superdiscountcellular



Posts: 8

PostPosted: Thu Dec 29, 2011 11:53 am    Post subject: Reply with quote

Yes I was waiting for the deposit verification. I hadnt received it for a couple weeks, they then closed my account and refunded the buyers. I was lucky that one buyer sent payment through paypal but the other did not. I notified google and showed proof of delivery.
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caljackscollectibles



Posts: 719

PostPosted: Thu Dec 29, 2011 11:56 am    Post subject: Reply with quote

I think you need to contact Google directly for explanations.
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superdiscountcellular



Posts: 8

PostPosted: Thu Dec 29, 2011 12:01 pm    Post subject: Reply with quote

Quote:
I think you need to contact Google directly for explanations.


I have tried. Their is no phone number to customer service. Their "help" forums only give automated responses. Today I received an email saying

"
Our records indicate that you've refunded Google Order #xxxxxxxxxxx."

which I did not they did when they closed my account. [/quote]
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caljackscollectibles



Posts: 719

PostPosted: Thu Dec 29, 2011 12:14 pm    Post subject: Reply with quote

Did you go here: https://support.google.com/checkout/sell/bin/request.py?ctx=cm

That's where you contact support.

Hope this works.
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superdiscountcellular



Posts: 8

PostPosted: Thu Dec 29, 2011 12:23 pm    Post subject: Reply with quote

yep that is where I have been submitting my inquiries to
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beverlyhillssupplycompany



Posts: 22

PostPosted: Thu Dec 29, 2011 2:02 pm    Post subject: how do you test your google check-out Reply with quote

just set it up and linked to my store but like to have it tested.. )other than posting and buying a .10 cents item) ?
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maggiethehousecat



Posts: 2457

PostPosted: Thu Dec 29, 2011 3:16 pm    Post subject: Reply with quote

Beverly hills, have you gone through and completed the installation that the OP didn't wait for. If not, hold off till that is complete. Also you can be cut off completely by Google if you try to buy from your own store....at any price.
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beverlyhillssupplycompany



Posts: 22

PostPosted: Thu Dec 29, 2011 3:32 pm    Post subject: Reply with quote

^ wow Thank you.

There must be a doc (do's and don't's) with these tips somewhere as newbies are eager to test their system or list and sell.
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superdiscountcellular



Posts: 8

PostPosted: Thu Dec 29, 2011 11:43 pm    Post subject: Reply with quote

maggiethehousecat wrote:
Beverly hills, have you gone through and completed the installation that the OP didn't wait for. If not, hold off till that is complete. Also you can be cut off completely by Google if you try to buy from your own store....at any price.


Thing is Google allows you to make sales while you wait for the verification process.( in my case over 20 days and no test deposit) I had made 2 sales in this time and when I check my account its closed and funds refunded to the customers.

here is more people getting screwed over by google checkout with similar stories.... stick with paypal
http://tynan.com/google-screwed-me-over
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beverlyhillssupplycompany



Posts: 22

PostPosted: Fri Dec 30, 2011 1:11 am    Post subject: Reply with quote

Thank you for sharing, and I saw your story earlier too.. are you sure it's not your specific bank processing the credit late? thou It looks like it never kicked in for you.



superdiscountcellular wrote:
maggiethehousecat wrote:
Beverly hills, have you gone through and completed the installation that the OP didn't wait for. If not, hold off till that is complete. Also you can be cut off completely by Google if you try to buy from your own store....at any price.


Thing is Google allows you to make sales while you wait for the verification process.( in my case over 20 days and no test deposit) I had made 2 sales in this time and when I check my account its closed and funds refunded to the customers.

here is more people getting screwed over by google checkout with similar stories.... stick with paypal
http://tynan.com/google-screwed-me-over
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superdiscountcellular



Posts: 8

PostPosted: Fri Dec 30, 2011 11:52 am    Post subject: Reply with quote

I was actually able to get my account verified after google sent out a second test deposit. They just have not given the funds that are owed to me for my sale
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beverlyhillssupplycompany



Posts: 22

PostPosted: Fri Dec 30, 2011 12:58 pm    Post subject: Reply with quote

not fun. I assuem google supports thru email only.
superdiscountcellular wrote:
I was actually able to get my account verified after google sent out a second test deposit. They just have not given the funds that are owed to me for my sale
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