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Suspension - please help us

 
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sheldonthinks



Posts: 9

PostPosted: Tue Jan 10, 2012 3:46 pm    Post subject: Suspension - please help us Reply with quote

Hi Guys, please help our store doesn't show any products when the photos are clicked online. the error is There are no items in this category

http://sheldonthinks.ecrater.com

We didn't change anything and our website is working well. The products should be available.

We have good ratings... almost perfect ratings from our customers.. We've been providing good products and legitimate transactions. Please advise.
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lastade-designs
moderator


Posts: 2903

PostPosted: Tue Jan 10, 2012 4:02 pm    Post subject: Reply with quote

I believe that you may have been suspended because you offer free publications in one category. According to the terms of eCRATER, you may not offer free things. They have to be items for sale. I am only guessing, because I can't really see your products. I would get rid of that category and email ecrater to tell them.
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sheldonthinks



Posts: 9

PostPosted: Tue Jan 10, 2012 4:06 pm    Post subject: Reply with quote

Oh thanks for that info! I will delete that entire category. Is there a way to be reinstated?
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sheldonthinks



Posts: 9

PostPosted: Tue Jan 10, 2012 4:07 pm    Post subject: Reply with quote

Oh thanks for that info! I will delete that entire category. Is there a way to be reinstated?
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zickit



Posts: 21857

PostPosted: Tue Jan 10, 2012 8:35 pm    Post subject: Reply with quote

sheldonthinks wrote:
Oh thanks for that info! I will delete that entire category. Is there a way to be reinstated?

go to www.ecrater.com/contact.php and explain in detail what you corrected and ask for re-instatement. If that was not the issue they will let you know.
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