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why is my store suspended

 
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ReneesAttic



Posts: 150

PostPosted: Wed Mar 28, 2012 2:21 pm    Post subject: why is my store suspended Reply with quote

why has my store been suspended and what can I do to get it back?
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FoxAndFish



Posts: 1150

PostPosted: Wed Mar 28, 2012 2:47 pm    Post subject: Re: why is my store suspended Reply with quote

ReneesAttic wrote:
why has my store been suspended

One possible reason is that you are selling some of the same products as another eCrater store called GenesGoods.
ReneesAttic wrote:
what can I do to get it back?

You can start by reading eCrater's Terms, esp the parts about duplicate content, and then the "Please read this topic first!" sticky at the top of this forum.
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ReneesAttic



Posts: 150

PostPosted: Wed Mar 28, 2012 4:07 pm    Post subject: Reply with quote

In Gene's Goods I put store on hold all items,now what?
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ReneesAttic



Posts: 150

PostPosted: Wed Mar 28, 2012 4:40 pm    Post subject: Reply with quote

I went in and edited and removed anything I thought may be reason for suspension,how do i get store back?
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MoonwishesStore



Posts: 9271

PostPosted: Wed Mar 28, 2012 5:57 pm    Post subject: Reply with quote

Quote:
"Please read this topic first!"


Did you do this? It tells you what to do.
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MaggietheCatsMeows



Posts: 2513

PostPosted: Wed Mar 28, 2012 6:48 pm    Post subject: Reply with quote

If you are the same person as has Gene's Goods and that store is on hold and you have put them in Renees Attic, the items are still in your stores twice. You need to delete one store or delete the products in it and stock it with different goods.
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ReneesAttic



Posts: 150

PostPosted: Wed Mar 28, 2012 7:07 pm    Post subject: Reply with quote

there are no duplicate items or similiar items and my second stor eis empty of all listings,they were deleted. how long doe sit take to hear back after you have contacted ecrater to re-instate store?
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SheilaDeesPostcards



Posts: 2069

PostPosted: Wed Mar 28, 2012 9:30 pm    Post subject: Reply with quote

I looked at your store last night and noticed you had a lot of items that were in the incorrect global categories which is against the rules (Miscategorization). Have you moved your items to the correct categories? You also had one listing for a house in Home and Garden (should be in Real Estate) with a price of $99.99. Your description said the actual price was $99,900. The Terms state you can not list items with prices that are not "real". So you have one listing that has Miscategorization and a price that is not real.

Deleting all the items in GenesGoods would correct the fact that a number of items were duplicate listings, but did you correct the other problems before you requested your store be re-instated? You did have syringes listed in your store which do require a prescription in some states so are therefore not allowed on eCRATER since you would be unable to ship to all 50 states.
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