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"no such product" is my store suspended?

 
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Animaletters



Posts: 4

PostPosted: Tue Apr 03, 2012 11:35 pm    Post subject: "no such product" is my store suspended? Reply with quote

hello! i am getting the message "no such product" when i try to click on my products.

does this mean my store is suspended? why? can anybody explain? i am not selling anything illegal

is there anyway to reactivate my store? i really need my store to be active.

please help! Crying or Very sad
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viewfinders



Posts: 1313

PostPosted: Wed Apr 04, 2012 1:44 am    Post subject: Reply with quote

Are you authorized to sell this line? That is just one question that came to mind when I looked at your home page. That is all I can see. And yes you are suspended.

There are other reasons you could be suspended. Read the sticky at the top of the suspended stores section.
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Animaletters



Posts: 4

PostPosted: Wed Apr 04, 2012 2:22 am    Post subject: Reply with quote

yes, i am authorized to sell the line. i am an authorized re-seller and i communicate directly with the supplier. i already reviewed the sticky. i still don't get why my store is suspended
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thelivesandlovesofmaggiethecat



Posts: 9241

PostPosted: Wed Apr 04, 2012 2:41 am    Post subject: Reply with quote

Maybe you need to email eCRATER to tell them you are an authorized reseller. Other reasons could be accepting payment options not approved by eCRATER, using photos without permission, which it sounds like you have. Maybe you just need to submit proof.
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Animaletters



Posts: 4

PostPosted: Wed Apr 04, 2012 6:57 am    Post subject: Reply with quote

i already sent an email to them. hopefully i'd get a reply from them soon, so i can fix whatever needs to be done to resolve the issue. thanks, Maggie the Cat.
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