eCRATER.com Forum Index

SearchSearch
ProfileProfile
  Log in to check your private messagesLog in to check your private messages   
Log inLog in

Unknown 'google product category' value
Goto page 1, 2  Next
 
Post new topic   Reply to topic    eCRATER.com Forum Index -> Help
View previous topic :: View next topic  
Author Message
sewthrifty



Posts: 53

PostPosted: Wed Apr 25, 2012 8:04 am    Post subject: Unknown 'google product category' value Reply with quote

I got a message to fix the "unknown "google product category' value (70 items) in Google Feed. What is this and how do I fix it?

Also, how do I delete an order that has been paid for, but I refunded in full?

Thanks,

Sharon
Back to top
View seller's profile Send private message Visit seller's eCRATER store
maggiethehousecat



Posts: 2401

PostPosted: Wed Apr 25, 2012 4:39 pm    Post subject: Reply with quote

First question, I can't help.
Second question, you can't delete a paid order even if you refunded it.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
pjsantiques



Posts: 31

PostPosted: Thu Apr 26, 2012 6:10 am    Post subject: Reply with quote

I received the same message for 4 items. They are 4 old popular mech magazines that I have listed under the Books and Magazines-the sub category is Magazines. Google does not give much else for information,just the error message Unknown 'google product category' value
Back to top
View seller's profile Send private message Visit seller's eCRATER store
SheilaDeesPostcards



Posts: 3982

PostPosted: Thu Apr 26, 2012 7:23 am    Post subject: Reply with quote

Same message for one magazine when several were listed. I think it's probably a Google glitch that will correct itself with the next feed. Until the next feed I'm not doing anything.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
thecheapskirt



Posts: 2123

PostPosted: Thu Apr 26, 2012 10:41 am    Post subject: Reply with quote

Google's taxonomy has changed again. Magazines should now be Media >> Magazines & Newspapers. From what I can tell, it didn't used to fall under Media.

This is one of the drawbacks of ecrater managing the feed. The product category attribute comes from ecrater and even if we put in the correct one, ecrater will override it.

So until they change to comply with Google, this error will keep happening.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
SheilaDeesPostcards



Posts: 3982

PostPosted: Thu Apr 26, 2012 11:43 am    Post subject: Reply with quote

thecheapskirt wrote:
Google's taxonomy has changed again. Magazines should now be Media >> Magazines & Newspapers. From what I can tell, it didn't used to fall under Media.
Just checked an old copy of Google's taxonomy I had on file. As of 08/09/2011 magazines were listed under media.
The media subcategories at that time were:
Books > (see sub-category list)
DVDs & Videos > (see sub-category list)
Magazines & Newspapers
Music > (see sub-category list)
Product Manuals > (see sub-category list)
Sheet Music

I still think it is a glitch that will correct itself.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
thecheapskirt



Posts: 2123

PostPosted: Thu Apr 26, 2012 12:55 pm    Post subject: Reply with quote

That is really interesting as the changes I read were made in September 2011 along with the other Google feed changes. At least that us what Googles website says.

"Note: The taxonomy is updated every 3 months. However, you can submit taxonomy values in the 'google product category' attribute from previously published taxonomy versions, back to August 2011. If you use taxonomy values from a version older than August 2011, you need to update them. "
Back to top
View seller's profile Send private message Visit seller's eCRATER store
pjsantiques



Posts: 31

PostPosted: Thu Apr 26, 2012 7:36 pm    Post subject: Reply with quote

Thanks to you both for the input, at least now i know why it gave this error code. I guess there is not much I can do at the moment to change the category to media, hopefully ecrater will give us a new category to use
Back to top
View seller's profile Send private message Visit seller's eCRATER store
FoxAndFish



Posts: 1516

PostPosted: Fri Apr 27, 2012 7:52 am    Post subject: Reply with quote

I just got the error on my latest feed (4-26), as well. Apparently, 267 products are affected, but all 726 items were processed. The 2 examples of problems given are both vintage handbags. A quick glance thru the message board for Google Merchant Ctr suggests that there have been problems with Google product category value since at least Feb 2012.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
ecrater-moon
forum admin


Posts: 568

PostPosted: Fri Apr 27, 2012 2:19 pm    Post subject: Reply with quote

This message is an error that we can review and this is very helpful feedback to the eCRATER staff. The eCRATER categories are mapped to the Google product category that corresponds with the taxonomy from Google and the information helps us verify and correct any unmatched categories.

If the message "unknown google product category' still appears after the next feed, or in future feeds please send us an email to questions@ecrater.com and report this. Please be sure to include the store name and the date of the feed.


Thanks,
em
Back to top
View seller's profile Send private message Visit seller's eCRATER store
FoxAndFish



Posts: 1516

PostPosted: Fri Apr 27, 2012 2:41 pm    Post subject: Reply with quote

Thanks, eCrater, for letting us know what's going on.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
BookwormBargains



Posts: 365

PostPosted: Fri Apr 27, 2012 7:29 pm    Post subject: Reply with quote

Thanks ecrater-moon for the update. I too noticed 61 of my items (magazines) in my bookstore also had the same message in my last feed.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
myoldejunque



Posts: 186

PostPosted: Sat Apr 28, 2012 5:07 pm    Post subject: Reply with quote

I posted this on another thread, but I was given this link so thought I would post here as well. I got a message that 426 of my items were rejected, and they all appear to be magazines, some of which have been in my store for a year or more.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
FoxAndFish



Posts: 1516

PostPosted: Sat Apr 28, 2012 8:12 pm    Post subject: Reply with quote

myoldejunque wrote:
426 of my items were rejected, and they all appear to be magazines, some of which have been in my store for a year or more.

Many of the products in my store that were rejected are also magazines. As eCrater has said: it's an error.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
MoonwishesStore



Posts: 15886

PostPosted: Mon Apr 30, 2012 9:01 am    Post subject: Reply with quote

Glad to know it is an error as I have a stack of magazines that I want to list, but will wait until the dust is settled on this glitch. No sense making the problem worse.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
Display posts from previous:   
Post new topic   Reply to topic    eCRATER.com Forum Index -> Help
Goto page 1, 2  Next
Page 1 of 2

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum