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akim
Posts: 2
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Posted: Mon Jul 09, 2012 8:15 pm Post subject: Shipping Matrix Error - Weight Not Adding Correctly |
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I have had success using the Matrix over this past year - no problems.
Recently, orders have come in with free shipping given on items it should be charging. My matrix is set up with a charge of $11.50 shipping for items under 8lbs and FREE for items over 8lbs.
I placed test orders to check the shipping error myself on multiple items and only found the error on products weighing between 6.0 - 7.9 pounds. What happens is items weighing between 6lbs - 7.9lbs are given the 8lbs or higher free shipping. (Ex. items that weigh under 6 pounds shows up with correct shipping costs, but if an item weighs over 6, it automatically gives the 8lb charge.)
In an effort to resolve this, I have rechecked the necessary boxes, deleted & replaced items, I changed the free shipping on 8lbs to $13.00 and sure enough items between 6-7.9lbs are being charged $13.00.
Can't seem to figure this out - appreciate any advice... thanks!
Phill
akim.ecrater.com |
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cosmicray
Posts: 7286
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Posted: Tue Jul 10, 2012 4:32 am Post subject: Re: Shipping Matrix Error - Weight Not Adding Correctly |
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akim wrote: | I placed test orders to check the shipping error myself on multiple items and only found the error on products weighing between 6.0 - 7.9 pounds. What happens is items weighing between 6lbs - 7.9lbs are given the 8lbs or higher free shipping. (Ex. items that weigh under 6 pounds shows up with correct shipping costs, but if an item weighs over 6, it automatically gives the 8lb charge.) |
Shipping calculations are rounded up. 6-lbs 0.1 ozs uses the 8-lb column in the matrix. |
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