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When is an order a real order?

 
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mydreamfabric



Posts: 1

PostPosted: Wed Jul 04, 2012 7:09 am    Post subject: When is an order a real order? Reply with quote

I just sold 2 items to a customer in the UK. Each item has an order # and each has Payment Method: Paypal in the order summary, but the green payment check mark is not visible and I don't see any record of it in my Paypal account. Both orders were placed several hours ago. Does all this just indicate that the customer abandoned their shopping cart?
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FoxAndFish



Posts: 1582

PostPosted: Wed Jul 04, 2012 7:30 am    Post subject: Reply with quote

Yes. Please see many threads on the subject of "non-paying customer" and "non-paying buyer" and "non-paying order" and "unpaid order" for explanation and options for handling it.
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