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Customer leaves unfair feedback

 
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sheldonthinks



Posts: 9

PostPosted: Tue Jul 24, 2012 6:51 pm    Post subject: Customer leaves unfair feedback Reply with quote

What can a store operator do about unfair feedback. I sell eBooks online and I don't offer the books automatically. Instead I email them the books after. The customer posted the following feedback which has otherwise placed an unsavoury taste for new customers, who have evaporated.

"Easy to order and pay for. Impossible to find the product once paid for".

In actual fact, his response was due to his email service stripping off the eBook. We have since added notification of eBook attachment. We do not want however to give them reason for false or fraudulent complaint, so they can say they did not receive the eBook in the first place.

Is it possible to have such complaints removed? In fairness, the eBook is due for an update, so for a 2011-12 book that might also be another consideration for the buyer.
http://sheldonthinks.ecrater.com/view-feedback.php?storeid=53066
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Tue Jul 24, 2012 7:38 pm    Post subject: Reply with quote

Use the contact us link at www.ecrater.com bottom right corner
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MoonwishesStore



Posts: 15669

PostPosted: Wed Jul 25, 2012 8:13 am    Post subject: Reply with quote

Don't forget that most people would look at feedback with an open mind. Some one ordering an ebook and then not being able to find it I would think would reflect poorly on the buyer and his computer skills, not the seller. But nevertheless, if the ecrater thinks a feedback is not warranted they will remove it.
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