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Another store suspended without even an email
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bebeautiful



Posts: 6

PostPosted: Sat Dec 29, 2012 4:29 am    Post subject: Another store suspended without even an email Reply with quote

Hi,
I have just realized that my store is suspended - http://bebeautiful.ecrater.co.uk/
Yes, I have read the terms on Ecrater. But still I don't see the reason. I sell the same products on Ebay and I have over 180 positive feedback (100% positive).
I just wondered if someone could open my store (what is left of it) and see why I am suspended. Thanks

PS. I have already emailed Ecrater team
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elpereles



Posts: 3262

PostPosted: Sat Dec 29, 2012 6:45 am    Post subject: Reply with quote

We are just sellers. Only eCrater can open or suspend stores.

Quote:
Yes, I have read the terms on Ecrater. But still I don't see the reason. I sell the same products on Ebay and I have over 180 positive feedback (100% positive).


Lets be clear from the start. In eCrater the eBay feedback is nothing. I don't need to see all your items to know that if you sell "Chanel" or other products you will get suspend. If you can't proof eCrater that you are an official dealer or buy the items to resell. So I recommend contact eCrater with the proof.
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cosmicray



Posts: 6631

PostPosted: Sat Dec 29, 2012 8:15 am    Post subject: Reply with quote

Has your store been suspended for very long ? I tried to load cached copies of your product pages from Google, cache dates of Dec 10th and Dec 18th. The both make it look like it was suspended then.

Do you ship to all 50 US states, and can do so without special manual intervention ? That is a requirement of eCrater.
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elpereles



Posts: 3262

PostPosted: Sat Dec 29, 2012 8:53 am    Post subject: Reply with quote

Quote:
Has your store been suspended for very long ? I tried to load cached copies of your product pages from Google, cache dates of Dec 10th and Dec 18th. The both make it look like it was suspended then.


It isn't suspension thing, the store is technically new for search engines. Check history in the forum. I made a search in Google with "bebeautiful ecrater" and get other eCrater store in 1rst place. The others were the results from the forum.
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SammysSupplies



Posts: 1620

PostPosted: Sat Dec 29, 2012 10:08 am    Post subject: Reply with quote

Because you sell name brand items, they made need to see that you have the right to sell them, also invoices to show they are legit and not knock offs.
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MoonwishesStore



Posts: 15503

PostPosted: Sat Dec 29, 2012 10:46 am    Post subject: Reply with quote

Maybe I misunderstood, but by titling this post as another store suspended without an email, it seems that you understand that they do suspend without emails. They aren't going to send suspended stores emails that they are suspended nor are they going to change their policy for you. Not sure why you would have expected it. There is no hand holding here. Do what you are supposed to and all should be well. What you sold on ebay and your feedback there has no bearing on what you sell here. Ebay and ecrater have different rules and when on ebay do things their way and here do it ecrater's way. Simple.

"Please, contact us first if you are not from European Union.

Returns Policy
This Item is Brand New. Items may be marked not for individual sale."


I think these lines are part of your problem, along with selling brand name items that you will have to provide proof that you are a legal reseller.

You have to sell to the 50 states with a shipping amount noted upon buying, not writing ahead of time. And if an item isn't marked for individual sale then you shouldn't sell it that way as it would be missing it's ingredients, warnings, etc.

edited to add what didn't copy originallly.[/quote]


Last edited by MoonwishesStore on Sun Dec 30, 2012 10:12 am; edited 1 time in total
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MaggietheCatsMeows



Posts: 2797

PostPosted: Sat Dec 29, 2012 4:46 pm    Post subject: Reply with quote

The primary rule for selling on eCRATER, no matter what you sell or which country you ship from, is that all items listed must be available to the 50 US states. The items have to have shipping quoted or calculated for the US and while you are at it, Canada. Assuming you are using the shipping matrix or fixed price, you must fill them in to show postage to North America so a NA buyer can check out without emailing you for the price.

While you may have few buyers from NA, airmail shipping for small items such as you sell is not all that much. You would be surprised at how much shipping people are willing to pay to get a product they want. Only major cities with large department stores or exclusive malls will be selling Chanel.

Your store will/should show up in searches in NA and buyers aren't usually aware they are shopping on a non-US site even if the price is shown with a pounds sterling symbol. The human brain is wired to fill in the blanks and transpose symbols. I've sold to people in my city who found me on my UK site. I refunded them the difference in shipping.

If you are thinking this is a lot of work for nothing, you only need your area postal rates in one window and your matrix in another and then fill in accurate packaged weights. If all your items are small, it will not be difficult.
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chefivory



Posts: 4

PostPosted: Sun Dec 30, 2012 2:06 am    Post subject: Its Only a Matter of Time Reply with quote

Simply put, suspending peoples eCrater stores without informing them is grossly unprofessional. People put an enormous amount of time in this austere times to load and upload the products they sale. To uproot them because its a free website amounts to barbarism and bullying.

Many of this people are selling things here to feed their children and offset the possibility of a foreclosure on a house. To suspend their store because you have the power to do so on your end only makes you look bad. If you are trying to help people then help them and God will reward you but to suspend their store after they sold a few things and could not produce a receipt amounts to childishness. I am not sure what their long term goal is in establishing a free website where they control what you sell.

In my situation they requested receipts and we showed some of these receipts and still they suspended the site not even minding the emotional and psychological effect of such actions.

Most of our products we stock, others we dropship; that's the American way of struggle and survival - its survival of the fittest. You fight to succeed. Drop shipping is not illegal. People are suffering seriously this days because of the economy - Just imagine the current debate on FISCAL CLIFF where our lawmakers have not reached a decision on the fate of our economy as of this hour - It hurts pretty badly. I have been out of work for 3 years with a masters degree; My wife is veteran of the US Navy, she went back to school and completed a Masters program and currently work a minimum wage job; we both run separate stores on ecrater. eCrater closed my store after I provided evidence of credible sources for the supply of our products,

Let me tell you, Yahoo became unpopular because of bullying. Many of the earliar search engines fizzled out because of unnecessary control of people. Again, I say that I do not understand their goal of establishing a free site if they will be making demands such as "Receipts from Reputable sources". Even Amazon with so much reputation and power does not make these type of atrocious demands.

I read with contempt the response of other merchants to the pain of suspended site owners whose site has been suspended and I am at awe. Just read some of the responses in the beginning and you will sense mockery, no clear direction and nonsense. If you don't know what to say simply shut up and let the consequences of powerlessness thrive. Its in this type of frustration that wealth is built; Its in this type of bullying that people discover they have hidden talents; it's in this type of slavery mentality that people start their own free e-store and become a true blessing to those who are weak and are trying to survive perilous times; It's in this type broken focus you see the true nature of mankind as naturally wicked. The Bible said that "God regretted that he created man"

If you want to help people, help them; remove the constraints to prosperity. Few minutes ago I resurrected a website (private domain) that I own and found out that the reason why the site was not functional and driving traffic is because its not connected properly to the Google product search engines (formerly Froogle) , I began to trouble shoot and succeeded in listing 103 products and I screamed - EUREKA !!. Its in that triumph that I came back to eCrater and found yet another victim bleeding and asking for help so they can put food on the table for their little ones.

Few hours ago someone from ecrater (with Pseudo name SANDY) wrote my wife and demanded 878 receipts of listed products else her site will be closed. I said Ok. at least they wrote you ahead of dooms day - that's a big change, may be because you are a woman. But folks, do you know how many human hours it will take to scan receipts from over 200 suppliers? Thats a lot of time. The year is coming to an end - we are not going to let someone from eCrater to ruin our holidays especially with our children being home from college. I told my wife to not scan even a dead "rat" to them - let them kill the store as they often do. This is classic nonsense.

Ecrater should be concerned about people selling drugs and Porn and sex on their site. I read from a forum that customers and sometimes other merchants report people to the ecrater admin and that sometimes trigger these unpopular suspensions. If I am out of stock for a product then I am out of stock. 5 Business days to ship a product is a form of bullying. You don't know the circumstances that surround a product - for instance on Dec 17, the UPS truck came to deliver glass teapots to me and we found that 3 out of the 7 Boxes are crushed. What do you do when customers need their product delivered in 2 days. Folks, these are contingencies and you cannot get these products out in 5 business days. Ecrater is not realistic in their demands. Inclement weather can inhibit your ability to be a good business man or women. Hurricane Sandy was no respecter of persons - It bullied every business on its path and even killed more than 100 people. What will you do if you could not ship your product in 5 days if you are responsible but extenuating circumstances prevail? The Ecrater team need to sit down and think through their plan, their long term goal and objectives. They have suspended and destroyed many reputable sites because of lac of knowledge.

Ecrater need to borrow the google business model. Its classic but sophisticated and lends a helping hand to the small business owner and startups. Google has lots of free stuff. They attract people and do everything to keep them. Ecrater attracts merchants and allow them to upload products after arduous pain and suffering and long hours and then suspend those sites because of lack of "reputable receipts". Learn from the giants. Let google be your mentor. Develop surveys and learn from us. Find out what is popular and what is not. Be democratic. Be sympathetic. Freedom of trade with bottlenecks is communism. A communist ideology does not thrive. If you want to make it free - Make it free and dont be afraid. Put up disclaimers that exonerate and protect you from libel. STOP suspending sites that meant well. SUSPEND sites that promote Racial Hatred, Pornography, Degradation of women and those that Sell illegal drugs
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elpereles



Posts: 3262

PostPosted: Sun Dec 30, 2012 6:15 am    Post subject: Reply with quote

Quote:
I read with contempt the response of other merchants to the pain of suspended site owners whose site has been suspended and I am at awe. Just read some of the responses in the beginning and you will sense mockery, no clear direction and nonsense. If you don't know what to say simply shut up and let the consequences of powerlessness thrive.


Waooo! We are just sellers like you. You aren't 1rst suspended or last with that attitude. It will not help.

eCrater doesn't have nothing against drop shippers. You must be conscious before talking about nonsense and even ideology terms. Communist or American way!? Really!?

eCrater is a free site, but it doesn't mean it can't have rules. There a lot of companies out there looking to sue little guys or anyone that they see as rock in their way. eCrater doesn't have that money to spend in defense.

Quote:
SUSPEND sites that promote Racial Hatred, Pornography, Degradation of women and those that Sell illegal drugs


You can report any eCrater store that sell something prohibited in the site terms.
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kepssportscardsandmore



Posts: 186

PostPosted: Sun Dec 30, 2012 6:48 am    Post subject: Reply with quote

I am not sure what their long term goal is in establishing a free website.


The long term for "eCrater" has almost been 8 years and most of us has been here that long. Just read and follow the rules before you set up your store. This would save you a lot of work and/or name calling.

Enjoy the day!
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kepssportscardsandmore



Posts: 186

PostPosted: Sun Dec 30, 2012 6:49 am    Post subject: Reply with quote

I am not sure what their long term goal is in establishing a free website.


The long term for "eCrater" has almost been 8 years and most of us has been here that long. Just read and follow the rules before you set up your store. This would save you a lot of work and/or name calling.

Enjoy the day![/quote]
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cosmicray



Posts: 6631

PostPosted: Sun Dec 30, 2012 6:59 am    Post subject: Reply with quote

@chefivory

Your post is eloquent in its breadth and scope. Many of your points appear to be an attempt to evade responsibility. I see your store is now suspended.

edit: Are you defending the situation where you have something listed for sale, but you might be out of stock ? My view has always been, don't list items for sale that you don't have physically on hand. If you run out (due to a sale on another site), then put the listing on hold until you get more.
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chefivory



Posts: 4

PostPosted: Sun Dec 30, 2012 7:31 am    Post subject: Reply with quote

That's exactly what I am saying, you have picked up areas of my post that caught your fancy but left out areas that ecrater need to improve on.

What makes a good organization is their ability to listen to the people that subscribe to them.

My website have long been suspended. I did make an effort to have it re-instated but failed; I am not doing so now. What I am complaining about is a diabolical trend that borders on primitive scrutiny that they use to suspend sites.

If you read clearly, I said that such suspensions wakes you up to the reality that "What belongs to you really belongs to you, what does not belong to you leaves you at the mercy of an ordinary man". IF ECRATER CLOSES ITS DOORS ON THIS PROJECT WHAT WILL MOST OF YOU DO - YOU WILL WEEP SORE. The sudden closure of my store resulted in me starting a store of my own with my own private domain and hosting. I am happy. ECRATER can improve on a lot of things - that's what I am saying.
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theartsandlettersofmaggiethecat



Posts: 2078

PostPosted: Sun Dec 30, 2012 8:29 am    Post subject: Reply with quote

Chef Ivory,
Are you and your wife selling the same items in your stores? If so eCRATER would consider that the same as you having two stores selling the same inventory.

Another issue might be the out of stock issue. When you sell your last chocolate bar or whatever, it should be marked out of stock and hidden until your stock is replenished. If you are amassing orders for items while waiting shipment, buyers will be complaining to eCRATER and they don't have the staff to take care of lots of Where is my item complaints.

I have no experience with drop shipping but I've been here long enough to know you are not being discriminated against for being a drop shipper. There are tons of drop-shippers doing business here, some quite successfully.

The problem with drop shipping seems to be that many (not all certainly) have a tendancy to open a store on every free site, load their inventory on all sites and then ignore all stores until they get notice of a sale. The problem is that the different sites are not connected so a sale on XYZ site doesn't delete the item on ABC and MNO sites. It is a major endeavor to keep all sites current if you sell popular items.

I do have a suggestion about your categories list if you get your shop up and running again. You have an impossible list to navigate and way too many show 0 items. If a shopper is looking for Almond Joy candy bars they will type that into your search line. If they look at your categories page they will get dizzy looking at all the different candy bars you offer, particularly when they often say 0 available. That is a turn off but just the root category of Chocolate bars or Candy will have them click on that to see what they might want.

I am in my 7th year at eCRATER and I am always amazed at how professional and fair the staff is. When I started here it was just the owner taking care of the site. They have expanded since then but I have no reason to believe Sandy isn't a legitimate name for one of the employees. Even if it is a screen name, there is nothing unusual or illegal in that.

You do have to keep in mind that if eCRATER is asking for receipts it means you are selling items that could possibly be coming from an unauthorized supplier or counterfeiter. I heard on the news this past week that every product made is being illegally replicated. No amount of disclaimers by eCRATER can protect them if you or any other seller is selling a non-legit product. It takes millions of dollars to fight lawsuits brought by copyright or patent owners and they will come after little guys as well as eBay. If eCRATER goes down it takes us all down together.
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chefivory



Posts: 4

PostPosted: Sun Dec 30, 2012 9:07 am    Post subject: Reply with quote

theartsandlettersofmaggiethecat,

Thank you for an even gentle reply. The way you wrote soothes and calms my senses which has been burrowed deep by a few recalcitrants on this forum.

I am sure that ECrater meant well and want to help people but I also know that the organization is being run by humans who are capable of errors. You see when people like us arrive to a place like this we are quick to see processes that border on mediocrity - we point them out for improvement and good taste

Japanese companies thrive on new paradigms which they easily get when they employ new people to their organization. When new people come to a place they are able to see what the people there cannot see and help improve the place. eCrater needs a lot of help. The thinking that hacks, fakes and counterfeits will fill their site could become a paranoia for them resulting in the request of "RECEIPT FROM REPUTABLE SOURCES". They may have to figure out an alternative way of doing this without requesting people to scan the many receipts they have. Its arduous to scan so many receipts as a legal tender to determine legitimacy.

One way that I will suggest is that they make UPC codes mandatory and such input automatically screened before such product enters their database - this will greatly screen out any illegal or counterfeit products. There is a national database on UPC codes or EAN codes and its free to access them

I am heavily encumbered that I cannot imagine me nor my wife standing near a scanner and scanning 800 receipts which will later be attached to an email that will be sent to ecrater for appraisal.That's cruel. I will not do it.

What's more annoying is that the ecrater team member, in a herculean overtone indicated that we have one business day to supply the receipts or be suspended - 878 receipts? You gotta be kidding me.
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