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Store suspended!!

 
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eQUALITYSTORE



Posts: 2

PostPosted: Mon Apr 01, 2013 1:11 pm    Post subject: Store suspended!! Reply with quote

Hi all
recently my store was suspended due to invalid contact info, what type of documents i must provide to reverse it (bank account statement, mobile phone company bill etc?)
Thanks in advance
Nondas Shocked
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elpereles



Posts: 3200

PostPosted: Mon Apr 01, 2013 1:41 pm    Post subject: Reply with quote

Never see someone suspend for "invalid contact info". Contact eCrater.
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oakteakstore



Posts: 1048

PostPosted: Mon Apr 01, 2013 2:55 pm    Post subject: Reply with quote

you can contact eCrater see link below. Maybe it has something to do with your original startup information for eCrater. They are the ones who can answer that. You also have no contact information in your store when someone clicks on Contact, at the bottom of your main page. You have no Terms either, no any About information, and no information for buyers to read on your main page in the middle section. That is where you describe what your store is all about and welcome people.

http://www.ecrater.com/contact.php
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MaggietheCatsMeows



Posts: 2758

PostPosted: Mon Apr 01, 2013 3:14 pm    Post subject: Reply with quote

Sounds like you didn't provide sufficient info to eCRATER re how THEY can contact you should they need to. Are you a brand new store?
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MoonwishesStore



Posts: 13864

PostPosted: Mon Apr 01, 2013 4:24 pm    Post subject: Reply with quote

It is a blank store other than a logo and the last update was March 8. I suspect the contact info is what ecrater wants to know to get ahold of them. Perhaps they signed up and skipped a few lines to fill out figuring ecrater didn't need to know that stuff..Shrugs shoulders (where is the emoticon for that?) should be very simple to fix and it seems like they have already been told what is missing since they do have a reason for the suspension.
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elpereles



Posts: 3200

PostPosted: Mon Apr 01, 2013 7:12 pm    Post subject: Reply with quote

Quote:
It is a blank store other than a logo and the last update was March 8. I suspect the contact info is what ecrater wants to know to get ahold of them. Perhaps they signed up and skipped a few lines to fill out figuring ecrater didn't need to know that stuff..Shrugs shoulders (where is the emoticon for that?) should be very simple to fix and it seems like they have already been told what is missing since they do have a reason for the suspension.


Interesting. First time I answer before checking the store. Good point not updated since March 8.

It will be interesting to see eCrater take better close look to new stores. Maybe it is part of the beginning. Wink
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eQUALITYSTORE



Posts: 2

PostPosted: Tue Apr 02, 2013 5:16 am    Post subject: Reply with quote

Thanks to all for your help, i am going to try contact ECRATER for info
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AmericanEdge



Posts: 976

PostPosted: Wed Apr 03, 2013 9:08 am    Post subject: Reply with quote

When registering your store did you fill in the Sellers Country field?
The default is a blank field and is often overlooked by sellers outside the US.

Normally this wouldn't make any difference but this may have changed recently.

A good day to all.
ralph
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