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My shop suppend ! why ?

 
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electronicknight



Posts: 3

PostPosted: Thu May 02, 2013 10:45 am    Post subject: My shop suppend ! why ? Reply with quote

I just opened shop furniture. I have never sold a particular item. But I locked the shop. Please tell me why
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cosmicray



Posts: 6026

PostPosted: Thu May 02, 2013 11:19 am    Post subject: Reply with quote

Your store has been suspended.

We are sellers, like you, and can only guess at the reason for your store to be suspended.

My best guess is that you have no contact information displayed (not to mention Terms, About and FAQ are all empty).

For more information, you should read the sticky post at the top of the Suspended Stores section of the community.

Once you understand the problem, or potential problem, then you should contact eCrater via the Contact link of the bottom of the eCrater home page. Supply the requested information, indicate changes made, etc. No one in the Community can reactivate your store.
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electronicknight



Posts: 3

PostPosted: Thu May 02, 2013 5:20 pm    Post subject: Reply with quote

I am a first time user. I do not know how to add that information somewhere. Can you guide me to open the account and add the above issues.
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MaggietheCatsMeows



Posts: 2747

PostPosted: Thu May 02, 2013 5:26 pm    Post subject: Reply with quote

I really don't understand how people, including non-English speaking, can figure out how to list items but now how to fill in the other pages in their stores. Someone explain it to me.
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tigercreekgifts



Posts: 6286

PostPosted: Thu May 02, 2013 9:44 pm    Post subject: Reply with quote

MaggietheCatsMeows wrote:
I really don't understand how people, including non-English speaking, can figure out how to list items but now how to fill in the other pages in their stores. Someone explain it to me.


I've often wondered the same thing.
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elpereles



Posts: 3188

PostPosted: Thu May 02, 2013 9:58 pm    Post subject: Reply with quote

I'm still surprise like everybody. Laughing
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electronicknight



Posts: 3

PostPosted: Fri May 03, 2013 12:32 am    Post subject: Reply with quote

I just received a letter from the board :

"Dear Carl,

Thank you for your email.

Your account has become suspended for listing or selling suspected
unauthorized products, counterfeit designer, brand name, or copyrighted
products. If the products are believed to be authentic please send us
scanned receipts from reputable sources for verification of all products
before requesting reactivation of your store.

Sincerely,
Sandy
The eCRATER Team"


========================

I've never sold a product that they suspect fraud. Am I selling too cheaply. If so undercut consumer fraud. I hope to bring the best value to the user. I will try to open my shop.
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cosmicray



Posts: 6026

PostPosted: Fri May 03, 2013 6:16 am    Post subject: Reply with quote

electronicknight wrote:
I've never sold a product that they suspect fraud. Am I selling too cheaply. If so undercut consumer fraud. I hope to bring the best value to the user. I will try to open my shop.

Just scan the receipts and send them to eCRATER. Problem solved. Smile
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MoonwishesStore



Posts: 13447

PostPosted: Fri May 03, 2013 4:20 pm    Post subject: Reply with quote

When someone pops up with a store selling all name brand items, they want to be sure that you have actually purchased them for resale and not that they are something that "fell off the back of the truck".

Untill you send them proof of your purchases of these items, I would assume that your store will stay suspended. In the meantime after scanning your receipts, go through your adminsitration page and see what else you can do with your store.
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MaggietheCatsMeows



Posts: 2747

PostPosted: Fri May 03, 2013 5:15 pm    Post subject: Reply with quote

electronicknight wrote:
I just received a letter from the board :

"Dear Carl,
Thank you for your email.
Your account has become suspended for listing or selling suspected
unauthorized products, counterfeit designer, brand name, or copyrighted
products. If the products are believed to be authentic please send us
scanned receipts from reputable sources for verification of all products
before requesting reactivation of your store.
Sincerely,
Sandy
The eCRATER Team"


========================

I've never sold a product that they suspect fraud. Am I selling too cheaply. If so undercut consumer fraud. I hope to bring the best value to the user. I will try to open my shop.


You are not suspended for selling products too cheaply. You are suspended because you haven't provided proof that you are authorized to sell those items and that they are legitimate products, not counterfeit. You cannot reopen your store nor open another one till this has been taken care of.
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