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ATTENTION ECRATER STAFF!!!!!
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Post new topic   This topic is locked: you cannot edit posts or make replies.    eCRATER.com Forum Index -> Suspended Stores
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cosmicray



Posts: 6140

PostPosted: Sat Aug 31, 2013 8:54 am    Post subject: Reply with quote

afforablelaptopparts wrote:
This guy should just post in this section of the forum, the do's and donts when you sell on ecrater.


Those are already listed here ... http://www.ecrater.com/terms.php

Read Section 4. This information is easily and widely available. Why should the site owner have to repeatedly tell people what they can find out on their own ?
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MoonwishesStore



Posts: 13874

PostPosted: Sat Aug 31, 2013 9:09 am    Post subject: Reply with quote

Quote:
This guy should just post in this section of the forum, the do's and donts when you sell on ecrater


The very first thread here says, 'Read this First' where they do state the rules. So he has done that. If suspended sellers don't/won't read that and/or still have a question, fellow sellers will try to answer them best that we can, considering most/all (?) of us have never been suspended. It all comes back to not reading and following the rules and if you want the staff's attention, email them directly don't shout out to them in a thread.
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elpereles



Posts: 3200

PostPosted: Sat Aug 31, 2013 10:04 am    Post subject: Reply with quote

Quote:
Why doesnt the owner of this site at least come in and reply to some of these store suspensions. I see everyone replying and giving "well it could be this" and "well it could be that".


As suggested by other member. Read the 1rst topic in the Suspended Stores area.

http://community.ecrater.com/viewtopic.php?t=1214

Quote:
This guy should just post in this section of the forum, the do's and donts when you sell on ecrater.


Again check the 1rst topic in the area.

Quote:
There are too many people being suspended without as much as an explanation. These are human beings, obviously they dont get it right on the first try, which is no reason to at least give them a chance to make things right.


As far I saw in the topics. More than 90% of the suspensions are from people that never read the Terms of the site and some from that percent believe because the site is "free" means they can whatever they want. Some never contact eCrater directly and never follow/like the replies or suggestions from other sellers about potential issues to resolve.
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afforablelaptopparts



Posts: 4

PostPosted: Sun Sep 08, 2013 9:55 pm    Post subject: Reply with quote

we did read the entire contents of the terms and conditions and as stated we are fully complient with them. Ecrater is not free anymore because there was an annoucment that said 3% of the amount was now due for any sales on ecrater. Nevertheless, we have followed everything to the letter.

How long does it take to get posted to Google Shopping once you have correctly added products to the store in the exact format required?
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A-Better-Way



Posts: 2933

PostPosted: Sun Sep 08, 2013 10:12 pm    Post subject: Reply with quote

I think they say the feed happens 3 times a week, but I do not know how long it would take to show up on google.

And the 2.9% they want from the sales that get "marketplace" only, you see in your sales section admin.
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SheilaDeesPostcards



Posts: 3349

PostPosted: Mon Sep 09, 2013 11:03 am    Post subject: Reply with quote

afforablelaptopparts wrote:
we did read the entire contents of the terms and conditions and as stated we are fully complient with them.
Did you read the last paragraph in the first posting in this topic regarding suspended stores? It states, "If your store becomes suspended please identify the problem, fix it and then email us though the contact form with a request for re-activation. http://www.ecrater.com/contact.php"
Your store is suspended. Have you contacted eCRATER and requested re-activation?

afforablelaptopparts wrote:
How long does it take to get posted to Google Shopping once you have correctly added products to the store in the exact format required?
Your store has to be active (not suspended) before it can be included in the feed to Google Shopping.
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MoonwishesStore



Posts: 13874

PostPosted: Mon Sep 09, 2013 11:55 am    Post subject: Reply with quote

Quote:
About us, well lets see...the name just about says it.


Interestingly enough, you have no name that says anything. Without adding your logo when someone sees your terms or about us, they aren't seeing any store name. I also noted that in your terms you use abbreviations as if everyone would know what they are such as DOA and RMA. You might want to actually spell out what those words mean.

You are suspended. I suspect that ecrater wants to see your invoices for your products etc. You need to contact them to see what you need to do to get unsuspended. Be sure you haven't blocked their email as I thought they were letting sellers know now that they were being suspended and why.
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afforablelaptopparts



Posts: 4

PostPosted: Mon Sep 09, 2013 1:06 pm    Post subject: Removed Reply with quote

removed




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MoonwishesStore



Posts: 13874

PostPosted: Mon Sep 09, 2013 1:36 pm    Post subject: Reply with quote

Well hopefully that will keep you suspended. There is no reason to talk that way as this is a business board and we all should be professional in what we write and say.
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