Questions RE: Store Set Up

pickychicky · Posts: 1552

I've posted multiple questions on older posts of related topics, so thought it would be better to start a new thread with all questions. LOL

Thanks in advance! =)

MoonwishesStore · moderator Posts: 17389

pickychicky · Posts: 1552

Thank you, Moonwishes. At the time I posted my questions, they hadn't been answered elsewhere. Regarding the combined shipping, what I need to know is if that's something I need to worry about since I use calculated shipping? Doesn't the system combine the weight and calculate that way?

Although, most of what I sell can be sent First-Class, so adding even one more item would take it out of First-Class eligibility. Does the system account for that?

I should add that I have the "Enable USPS Calculated Shipping Instead" option selected. I then select the weight dependable option in the listing and enter its weight. While I currently do not have anything entered in the matrix, my customers are being charged the proper amount for shipping, but I have yet to receive a multiple item order.

pickychicky · Posts: 1552

Okay, I just did a test, ordering two items that would take it to 15 ounces, and it combined the shipping correctly and posted the right shipping rate at checkout. The only problem I saw was that the only payment option available was PayPal when I have Stripe selected, too.

I went to my Stripe account to see if there's any information I need to add/change, but I'm not seeing any place for such options. I'm not even seeing where one would enter their bank account info. I know I entered that already, but it's not displaying anywhere on my Stripe account. Am I missing something?

EDIT: I found the Account Settings. It's under your username at the top. Just click the down arrow for the various options. Now, to figure out why it didn't provide it as a payment option when I did the test checkout.

pickychicky · Posts: 1552

Okay, apparently my account hadn't been activated, yet. For some reason, I wasn't getting the confirmation email and had to tell it to resend. I got it the second time and took care of it.

Then I did another test checkout and everything seems to be working. The only thing I don't like is it puts the big, bright PayPal button right there in the middle under the cart information with the faded Proceed to Checkout button to the right of it. It would be the faded button customers would have to choose to pay via Stripe.

What I don't understand is why aren't all payment options noted in one place for the customer to choose from on the actual checkout page? The way it's currently set up, customers don't see that they have more than one option. Either they'll view the PayPal button as simply a notice that PayPal is accepted and nothing more, or they'll hover over it, see that it's clickable, and think it's their only option even if they were to click the faded button to the right of it.

Since it is advertised on our listings that the payment options include PayPal and direct credit card payments, it should be clear at checkout what all of their options are. Providing that information in one place AFTER clicking the Proceed to Checkout button with either a drop-down menu to make their choice or radio bullets for each option is how it should be set up.

MoonwishesStore · moderator Posts: 17389

I only use the matrix for shipping and so haven't a clue how to set up the calculated. Most of my items are first class as well.

Word of caution: It is against ecrater rules to buy something through your own store even if just 'checking things out'. You could get suspended.