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Contact Seller Function Isn't Working...

 
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SmallDesires



Posts: 18

PostPosted: Tue May 20, 2014 5:23 am    Post subject: Contact Seller Function Isn't Working... Reply with quote

I've done some searching, and haven't been able to find anyone else bring up this issue, I apologize if I missed something.

In an effort to make sure that everything is working properly on my store (and I know where to look) I sent myself a message via the "Contact Seller" option that appears in the Seller Information box next to my items. I did it twice, and have received no messages.

I'm certain I have the correct email address setup in where to contact me if I have sales (as I've made 1 successful sale with no problems). I've tried to look everywhere in terms of what I might not have setup correctly or where the message might have gone within eCrater but am left with no answers.

Has anyone else experienced this?
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cosmicray



Posts: 7286

PostPosted: Tue May 20, 2014 6:33 am    Post subject: Reply with quote

Have you checked your spam/junk/bulk mail folder, to see if your mail provider has marked it as such ?

ETA: I sent you a test ASAQ. Did you receive it ?


Last edited by cosmicray on Tue May 20, 2014 6:35 am; edited 1 time in total
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SmallDesires



Posts: 18

PostPosted: Tue May 20, 2014 6:35 am    Post subject: Reply with quote

Yes, I've check there.
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SmallDesires



Posts: 18

PostPosted: Tue May 20, 2014 6:44 am    Post subject: Reply with quote

Thank you cosmicray for sending me a message. It does in fact work.

I can only speculate that perhaps because I was sending a message to myself from myself that it didn't work.

So if anyone else comes across this topic wondering the same thing, perhaps try testing it with a friend to be sure everything is working properly.

Thanks again cosmicray!!!
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MoonwishesStore
moderator


Posts: 17389

PostPosted: Wed May 21, 2014 8:17 am    Post subject: Reply with quote

Probably is part of the same system/rule that you can't buy something from yourself on ecrater.
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elpereles



Posts: 3427

PostPosted: Wed May 21, 2014 12:37 pm    Post subject: Reply with quote

Also I sent a message and I saw your respond. It is working.
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SmallDesires



Posts: 18

PostPosted: Wed May 21, 2014 1:05 pm    Post subject: Reply with quote

elpereles wrote:
Also I sent a message and I saw your respond. It is working.


Ah yes! I thought that was likely from this thread, but responded as though it was a customer just in case. Wink

Thank you for the help! Much appreciated!
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