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musicyardrecords



Posts: 5

PostPosted: Mon Feb 02, 2015 1:14 pm    Post subject: shipping Reply with quote

If a customer makes a purchase and check out on paypal it doesn't show
the shipping charge.example total 7.99 al it shows is the 7.99 no shipping.
how do you add the shipping to the 7.99?On paypal all it shows is the 7.99
any help is appreciated
Thanks
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SheilaDeesPostcards
moderator


Posts: 4614

PostPosted: Mon Feb 02, 2015 3:18 pm    Post subject: Reply with quote

I believe you are using PayPal Express in your store. Once the customer goes to PayPal and adds their credit card information or signs in to their account, they are returned to the eCRATER checkout to view the order including shipping and tax if charged. Only after they have reviewed their order are they allowed to Submit Order. Prior to their clicking on Submit Order button, you have no order and they have no charge.

Since the customer doesn't have an account on eCRATER, there is no way to know their address to determine the shipping. Only after they complete their information on PayPal can the shipping be determined.
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musicyardrecords



Posts: 5

PostPosted: Mon Feb 02, 2015 4:11 pm    Post subject: shipping Reply with quote

Thank you very much for answering my question
Music Yard Records Have a good day
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