UK Pricing

universalcomputers · Posts: 217

Hi Guys. We're confused here, about to the point of not bothering shipping international on Ecrater.

Had a quick question, when you say ship to the UK and Ecrater asked for the UK price, we know its shown in pounds. Does this mean we place the actual value in British Pounds, or does Ecrater want the US dollar conversation placed in the UK field.

Common sense and our first impression is that its the UK amount no the US dollar.

This will be the 3rd time around here. First we did UK price, something wasnt right, and now we did the conversation, and no we're finding the co.uk website is showing the dollar amount we converted in from UK to US as the US values but in Pounds.

For example $1.50 item we converted to 1 british pound, so we placed $1.50, now the co.uk website of eCrater is showing the $1.50 US as $1.50 british pound.

We should of gone with our first impression that it was pounds not dollars to be placed in the UK pricing and shipipng.

Thanks again.

universalcomputers · Posts: 217

This is really really screwed up. We dont know why this site does this.

It turns out that for UK or international shipping, and this is the really screwed up part. You'd think it would be one or another, but it turns out.

For international pricing,

1. You have to put the corresponding country's price for the product.
2. You have to convert the shipping rates from the internaitonal price to US dollars.

So in all, the product price is whatever you want to be set for that countries price, and you have to convert the shipping rate to a US Dollar amount.

Now we have to for a 3rd time, edit our pricing. But then again the shipping was already converted from UK to US. Now we have to go into each and every price for the UK and set those to UK pricing.

Why cant it be one or the other! Maybe we shot ourselves in the foot thinking way to much, since the pound symbol is next to the product price and it wasnt in the shipping.

Common sense would say if you see the product price in pounds then the shipping rate is in pounds, but not here. WOW, anyone selling a defective parachute? we feel like using it to jump of a 1 story building!

theartsandlettersofmaggiethecat · Posts: 2099

When you are listing an item, the price is first listed as US $. Then you can either convert that to pounds sterling or leave it blank and if you have your UK store turned on, eCRATER will make the exchange and fill that part in for you.

You fill in the matrix with US $ using USPS rates for the countries you ship to. The system will convert it to pounds on the UK site.

SheilaDeesPostcards · moderator Posts: 4620

universalcomputers · Posts: 217

What we found out is that the UK prices that we converted from UK to US in the product price field, showed up on the UK site exact the amount we entered. Thinking it was a US dollar field. The shipping product price was recoverted to a UK pound figure. So if we had $150 US in the shipping, it got coverted to $100 UK Pounds. If we had $10 for product price in the UK field it would show up as 10 british pounds.

First we thought the UK was pounds for shipipng and product, saw different figures, then we thought it was US rates for product and shipping and saw a different figure. Now we are going to do it a 3rd time, hopefully thats a charm.

In order to see the prices work correctly, you have to go to the landing page of the product, which is in this case is xxxx.ecrater.co.uk, not xxx.ecrater.com.

We really got suspicious last night and didnt want to believe anything whatsoever until we saw it with our own eyes, and bamn, thats what it was.

There was no documentation, no statements no nothing. That is really a screwy way of setting this stuff up.

universalcomputers · Posts: 217

Just to clarify, if you enable say UK and AU, and you dont place values in those fields, whatever you have as the US price will be converted.

But if you have price specific for each country, that you want to specify specific prices for products in that country, you have to go back and re-edit the pricing to whatever the country's price is.

The product price field, is left in the currency of the respective country, example, UK is stated in pounds.

The problem is, the shipping rates are left in US rates, in which, you would have to convert to whatever rate you want.

In our case we have specific product pricing and shipping rates for the UK, they are no based on the US marketplace.

So if there are any sellers that do the same as us, thats how you have to do it, so be warned before you start. It took us 2 different times to find this out, luckily we didnt go all out.

If you use paypal and you want to restrict specific countries then you can try this link :

https://www.paypal-community.com/t5/About-Business-Archive/How-do-I-restrict-orders-by-location/td-p/625144

In addition, if there there a product that you just want to sell in the US and not to any other country but you sell other products to that country, there is no way to block or restrict that product not be for sale to that country. The only workaround is to place some outrageous product and shipping rate for that product to that country. Otherwise there's no stopping someone that purchasing that item from an international country you dont want to sell it to.

We have power supplies that get into the 20lbs range, its cheap for the US shipment, but for international your talking in the $100s of dollars, so we dont want to ship that international. So there isnt a way to block that specific item, only to place some ridicilous shipment and product price, hopefully scaring off that buyer.

universalcomputers · Posts: 217

So testing out the theory that the product price for the UK market is in pounds and the shipping rates are in US dollars, here's another thing we just found out.

The UK and US stores are entirely different. If you go to (yourstore).ecrater.com and (yourstore).ecrater.co.uk, they are physically 2 different stores. Was looking around and the UK pricing that we had placed when we logged into (yourstore).ecrater.com was totally different than looking at the co.uk ecrater of the store.

Would be understandable since they are retreated as physically 2 different domains. www.ecrater.co.uk and www.ecrater.com, you would think it would be a simple redirect from co.uk to .com but its not.

So remember www.ecrater.co.uk and www.ecrater.com are literally 2 different sites. Whatever you do for the UK on your US store isnt an immediate or instant update.

Just like publishing to Google Shopping, there is a processing time that has to take place before whatever you put on the .com gets migrated over to the co.uk version of your Ecrater store if you sell to the UK community.

Oh and before we forget, even the number of products on either site is different. For power supplies we have them all set for US and UK, when you go to the co.uk side and look at the category, we have 1/3 of the products stated on the .com side (USA).

For example, abc.ecrater.com might have 10 products in category 1, then you decide to add 5 products to category 1 to bring it to 15, the abc.ecrater.co.uk doesnt show the additional 5. So there's an update that has to take place before the product line, product price and shipping rates, match those figures you placed on the US.

So it looks like the primary platform is the .com side, possibly thats why they require everyone that they must sell to the US. Dont know that for sure.