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Refund How To

 
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popculturetime



Posts: 3

PostPosted: Sun Aug 28, 2016 12:29 pm    Post subject: Refund How To Reply with quote

I don't see anywhere but PayPal to issue a refund? I see where a column shows RF but nowhere to process.

Thanks in advance for your help.
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SheilaDeesPostcards



Posts: 4152

PostPosted: Sun Aug 28, 2016 4:27 pm    Post subject: Reply with quote

Buyers do not have accounts on eCrater. You should issue your refund based on the payment method the customer used. If they paid via PayPal, then you would issue the refund via PayPal. If they paid via Stripe, you would process the refund via Stripe.
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popculturetime



Posts: 3

PostPosted: Sun Aug 28, 2016 6:18 pm    Post subject: Reply with quote

Thank you for the reply. I figured as much but how does the order get marked RF(stands for refund I assume) or complete?
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MoonwishesStore



Posts: 16647

PostPosted: Sun Aug 28, 2016 10:23 pm    Post subject: Reply with quote

Happens automatically if you refund via PP or Stripe (cyber-elves Smile). If they sent a Money Order, etc. then you would have to send them money back and if the order came via the Marketplace, let the eCRATER team know that you had to refund the order so they can not charge you the MP fee.

Basically the only reason other than to see at a glance that the order was refunded, is for you not to be charged the MP fee.
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popculturetime



Posts: 3

PostPosted: Mon Aug 29, 2016 7:51 am    Post subject: Reply with quote

Thanks again...Have a happy day.
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