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Help with category listing

 
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beckalar



Posts: 11

PostPosted: Tue Sep 20, 2016 12:15 pm    Post subject: Help with category listing Reply with quote

Hi everyone! will appreciate it very much if someone can help me with this....I accidentally deleted "my products" from the category root now I cannot see any of my products. I'm lost now on what to do.
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SammysSupplies



Posts: 1631

PostPosted: Tue Sep 20, 2016 12:29 pm    Post subject: Reply with quote

If you have deleted it, it is gone. You could send an email to eCrater and see if they can do anything.
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SheilaDeesPostcards
moderator


Posts: 4614

PostPosted: Tue Sep 20, 2016 12:37 pm    Post subject: Reply with quote

It sounds like all your products were in the category "my products". When you delete a category, you are deleting all subcategories and items in that category. Sometimes eCrater is able to restore a category and the items in the category, however there is a fee charged for that service. Go to the home page ecrater.com and use the contact link to send them an email to see if they can restore the category and all the items within the category and the what the cost would be. It's my understanding that this a manual operation that can be time consuming which is the reason there would be a fee. I think the fee depends on whether they can restore the items and the amount of work that would be involved.

I would recommend that you take no action in your store until you hear back from the eCrater team.
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beckalar



Posts: 11

PostPosted: Tue Sep 20, 2016 12:45 pm    Post subject: Reply with quote

Thank you Sheila and Sammy for your help. I can see my products now. Wow! had me scared for a moment.
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SheilaDeesPostcards
moderator


Posts: 4614

PostPosted: Tue Sep 20, 2016 12:46 pm    Post subject: Reply with quote

Glad you have them back. I wonder what happened?
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MaggietheCatsMeows



Posts: 2853

PostPosted: Tue Sep 20, 2016 5:23 pm    Post subject: Reply with quote

I think it has something to do with restoring your account to a time before you deleted them. They did that for me once and it only took a minute or two. I didn't delete my items but screwed up when I wanted to do a cross the board price change that reduced all my prices to a few cents.
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