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beckalar
Posts: 11
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Posted: Tue Sep 20, 2016 12:15 pm Post subject: Help with category listing |
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Hi everyone! will appreciate it very much if someone can help me with this....I accidentally deleted "my products" from the category root now I cannot see any of my products. I'm lost now on what to do. |
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SammysSupplies
Posts: 1631
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Posted: Tue Sep 20, 2016 12:29 pm Post subject: |
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If you have deleted it, it is gone. You could send an email to eCrater and see if they can do anything. |
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SheilaDeesPostcards moderator
Posts: 4614
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Posted: Tue Sep 20, 2016 12:37 pm Post subject: |
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It sounds like all your products were in the category "my products". When you delete a category, you are deleting all subcategories and items in that category. Sometimes eCrater is able to restore a category and the items in the category, however there is a fee charged for that service. Go to the home page ecrater.com and use the contact link to send them an email to see if they can restore the category and all the items within the category and the what the cost would be. It's my understanding that this a manual operation that can be time consuming which is the reason there would be a fee. I think the fee depends on whether they can restore the items and the amount of work that would be involved.
I would recommend that you take no action in your store until you hear back from the eCrater team. |
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beckalar
Posts: 11
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Posted: Tue Sep 20, 2016 12:45 pm Post subject: |
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Thank you Sheila and Sammy for your help. I can see my products now. Wow! had me scared for a moment. |
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SheilaDeesPostcards moderator
Posts: 4614
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Posted: Tue Sep 20, 2016 12:46 pm Post subject: |
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Glad you have them back. I wonder what happened? |
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MaggietheCatsMeows
Posts: 2853
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Posted: Tue Sep 20, 2016 5:23 pm Post subject: |
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I think it has something to do with restoring your account to a time before you deleted them. They did that for me once and it only took a minute or two. I didn't delete my items but screwed up when I wanted to do a cross the board price change that reduced all my prices to a few cents. |
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