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Cancelling orders...

 
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artinsilk



Posts: 128

PostPosted: Sun Nov 06, 2016 10:07 am    Post subject: Cancelling orders... Reply with quote

I just refunded a payment for an order and now I am trying to cancel the order.

1- How do I cancel the order? Is it still the same problem where we cannot cancel or has it changed?

2 - When I cancel the order that the buyer asked me to cancel, how do I avoid paying commission since I did not receive any money (order was refunded)?

Sorry if this has been discussed before, I just could not find any thread...
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cosmicray



Posts: 6108

PostPosted: Sun Nov 06, 2016 10:54 am    Post subject: Reply with quote

Was the payment electronic instant ?

If so, the FVF should have been canceled automagically.
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artinsilk



Posts: 128

PostPosted: Sun Nov 06, 2016 11:27 am    Post subject: I received a Paypal payment Reply with quote

and yes you are right, I can see an arrow where the refund is.

So, I guess I do not pay commission on this transaction right?
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SheilaDeesPostcards



Posts: 3327

PostPosted: Sun Nov 06, 2016 11:43 am    Post subject: Re: I received a Paypal payment Reply with quote

artinsilk wrote:
and yes you are right, I can see an arrow where the refund is.

So, I guess I do not pay commission on this transaction right?
Correct.
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artinsilk



Posts: 128

PostPosted: Sun Nov 06, 2016 11:45 am    Post subject: Reply with quote

Thank you.

I better figure out what are all the new improvements on the site before I post my questions and bother other sellers.
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SheilaDeesPostcards



Posts: 3327

PostPosted: Sun Nov 06, 2016 1:09 pm    Post subject: Reply with quote

artinsilk, you are always welcomed to ask your questions. I'm sorry if I seemed abrupt. That's what I get for trying to do too many things at one time. If it doesn't make sense and a search of the forum doesn't provide an answer, ask away. The search is somewhat limited and better to ask than be puzzled.
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debenllc



Posts: 11

PostPosted: Sun Apr 02, 2017 7:26 am    Post subject: Re: I received a Paypal payment Reply with quote

artinsilk wrote:
and yes you are right, I can see an arrow where the refund is.

So, I guess I do not pay commission on this transaction right?


Not finding an arrow to cancel order & refund payment. Is this a special case to have an arrow?

Thank you, Ben
DEBENLLC Products & Publications
www.DEBENLLC.com & Find us on Facebook, too!
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