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Buyer wants to leave feedback

 
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samplecontainerstore



Posts: 13

PostPosted: Mon Dec 05, 2016 1:22 pm    Post subject: Buyer wants to leave feedback Reply with quote

I have a buyer that wants to leave feedback but cannot figure out how. Is there a way to direct them to an area where they can leave me feedback?
Tiffani
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SheilaDeesPostcards



Posts: 3165

PostPosted: Mon Dec 05, 2016 2:13 pm    Post subject: Re: Buyer wants to leave feedback Reply with quote

Buyers do not register on eCRATER, so there is no where to direct them where they can leave feedback. If the buyer paid electronically during checkout, they are sent an email immediately with a link where they can leave feedback. If they don't leave feedback from the first email, they receive a second email about 20 days later with a link to leave feedback. If the emails went to their spam folder or they deleted the emails, there is no way for them to leave feedback. If the buyer paid from an invoice you sent or the buyer paid by check or money order, there is no way for them to leave feedback.
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TiffanyB



Posts: 3

PostPosted: Tue Mar 14, 2017 5:44 pm    Post subject: Re: Buyer wants to leave feedback Reply with quote

SheilaDeesPostcards wrote:
Buyers do not register on eCRATER, so there is no where to direct them where they can leave feedback. If the buyer paid electronically during checkout, they are sent an email immediately with a link where they can leave feedback. If they don't leave feedback from the first email, they receive a second email about 20 days later with a link to leave feedback. If the emails went to their spam folder or they deleted the emails, there is no way for them to leave feedback. If the buyer paid from an invoice you sent or the buyer paid by check or money order, there is no way for them to leave feedback.


Do you know if this still true as of March 2017? Thank you for your help.
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MoonwishesStore



Posts: 13294

PostPosted: Tue Mar 14, 2017 6:09 pm    Post subject: Reply with quote

yes it is. No changes. No feedback can be left if the buyer paid with cash, check, MO, or a PP invoice. Only PP and Stripe payments without an invoice can leave feedback. Those buyers get the email with a link to leave their feedback, otherwise they can't leave any.
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