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Problem to pay billing

 
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AlbertoMoza



Posts: 9

PostPosted: Fri Aug 04, 2017 4:31 pm    Post subject: Problem to pay billing Reply with quote

Hi,

I have paid my monthly billing with paypal, but until now is not marked paid in ecrater !!!! what I have to do ????

Any help please.

thank you
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AlbertoMoza



Posts: 9

PostPosted: Sat Aug 05, 2017 6:03 am    Post subject: Reply with quote

Any help please from support ???
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SheilaDeesPostcards
moderator


Posts: 4614

PostPosted: Sat Aug 05, 2017 6:15 am    Post subject: Reply with quote

Welcome to the forum AlbertoMoza. Our community forum is primarily seller helping seller. The eCRATER staff join us from time to time to let us know about changes to the system and to help when there are questions about how the system works.

When you have a question specific to your store like a payment question, you need to contact eCRATER customer service direct. Go to the home page www.ecrater.com and use the contact link located on the lower right corner of the home page. They have a small staff and this is a weekend, so you may not get a fast response. You will get a response from a real person that will help with your question.
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MoonwishesStore
moderator


Posts: 17389

PostPosted: Mon Aug 07, 2017 10:50 pm    Post subject: Reply with quote

Did you receive a receipt from PP saying they paid the bill? When you go to PP do you see that the money was taken from the account and sent to eCRATER?

If you aren't showing in PP that you paid, then something went wrong in PP and you need to do it again.

Just curious as to when you opened your store?
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AlbertoMoza



Posts: 9

PostPosted: Sun Aug 13, 2017 3:11 pm    Post subject: Reply with quote

MoonwishesStore wrote:
Did you receive a receipt from PP saying they paid the bill? When you go to PP do you see that the money was taken from the account and sent to eCRATER?

If you aren't showing in PP that you paid, then something went wrong in PP and you need to do it again.

Just curious as to when you opened your store?


Thank you for your response, yes the money is taken from my paypal account .... my store is opened 1 month ago now. Other thing I don't see the "promote my store" in "option" section like other seller ???
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SheilaDeesPostcards
moderator


Posts: 4614

PostPosted: Sun Aug 13, 2017 4:12 pm    Post subject: Reply with quote

AlbertoMoza, question already answered in another topic you posted.
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