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Have already paid the market cost,Store has stopped showing

 
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CSLSMARKE



Posts: 1

PostPosted: Sat Jan 13, 2018 11:13 pm    Post subject: Have already paid the market cost,Store has stopped showing Reply with quote

We have received a notice; require payment of market costs;
Passed PAYPAL; already paid successfully
Store has stopped showing up in Marketplace and Google.
The ecrater has been contacted but has not been answered; how long does it take to wait for the reply?
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SheilaDeesPostcards



Posts: 3611

PostPosted: Sun Jan 14, 2018 7:55 am    Post subject: Reply with quote

You don't give any indication of a timeline. The eCrater staff is quite small and this is a weekend. You will receive a reply from a real person rather than an automated response. Once your store is suspended, I would think it would require a staff person to remove the suspension, but I don't know because I'm not part of the staff.
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MoonwishesStore



Posts: 14554

PostPosted: Sun Jan 14, 2018 1:49 pm    Post subject: Reply with quote

How long have you been selling for? How many sales? What is your feedback? Not paying your Marketplace Fee doesn't mean your listings will disappear from view. It looks like you have been suspended which would be something else. Were you selling counterfeit shoes? Never heard of this brand, but when seen on Google shopping they seem rather pricey compared to the prices you are charging.

You will have to wait for eCRATER to get back to you. Don't forget Monday is a holiday.
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