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cvapollo
Posts: 2
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Posted: Fri Nov 24, 2017 5:16 am Post subject: cancel order |
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Any one know how to cancel a order on the system, as i have run out of inventory on a product. |
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MoonwishesStore moderator
Posts: 17389
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Posted: Fri Nov 24, 2017 8:18 am Post subject: |
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First you apologize to the buyer, then refund their money- PROMPTLY, then hide the item that you ran out of. You can hide the item by going into their listing and click on 'hide listing'. I know this sounds weird, but to save the changes, you have to make sure that both the hide button is clicked and you have a quantity of one in the quantity box.
If you are sure you will never get that item in stock again, you can also delete the whole listing. |
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elpereles
Posts: 3427
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Posted: Sat Nov 25, 2017 4:26 pm Post subject: |
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Agree with MoonwishesStore. Send an email and then refund.
After following those steps. The eCrater support can help you with any "retaliation" feedback. |
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MoonwishesStore moderator
Posts: 17389
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Posted: Sat Nov 25, 2017 4:29 pm Post subject: |
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Hey Elperles. Welcome back! How are you and your family and friends doing? |
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