eCRATER.com Forum Index

SearchSearch
ProfileProfile
  Log in to check your private messagesLog in to check your private messages   
Log inLog in

cancel order

 
Post new topic   Reply to topic    eCRATER.com Forum Index -> Help
View previous topic :: View next topic  
Author Message
cvapollo



Posts: 2

PostPosted: Fri Nov 24, 2017 5:16 am    Post subject: cancel order Reply with quote

Any one know how to cancel a order on the system, as i have run out of inventory on a product.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
MoonwishesStore
moderator


Posts: 17389

PostPosted: Fri Nov 24, 2017 8:18 am    Post subject: Reply with quote

First you apologize to the buyer, then refund their money- PROMPTLY, then hide the item that you ran out of. You can hide the item by going into their listing and click on 'hide listing'. I know this sounds weird, but to save the changes, you have to make sure that both the hide button is clicked and you have a quantity of one in the quantity box.

If you are sure you will never get that item in stock again, you can also delete the whole listing.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
elpereles



Posts: 3427

PostPosted: Sat Nov 25, 2017 4:26 pm    Post subject: Reply with quote

Agree with MoonwishesStore. Send an email and then refund.

After following those steps. The eCrater support can help you with any "retaliation" feedback.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
MoonwishesStore
moderator


Posts: 17389

PostPosted: Sat Nov 25, 2017 4:29 pm    Post subject: Reply with quote

Hey Elperles. Welcome back! How are you and your family and friends doing?
Back to top
View seller's profile Send private message Visit seller's eCRATER store
Display posts from previous:   
Post new topic   Reply to topic    eCRATER.com Forum Index -> Help
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum