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Store has stopped showing up in Marketplace and Google 2018

 
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nguyetcat030217



Posts: 3

PostPosted: Tue Jan 30, 2018 7:51 am    Post subject: Store has stopped showing up in Marketplace and Google 2018 Reply with quote

My account has a few products that have been infringed and have been instructed to disable it. I deleted it but after two weeks my account still does not appear on google and marketplace. What do I have to do now?
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MoonwishesStore



Posts: 15686

PostPosted: Tue Jan 30, 2018 7:56 am    Post subject: Reply with quote

Your store is suspended. Only ecrater can tell you what to do to get it open again, though I doubt that will happen.
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nguyetcat030217



Posts: 3

PostPosted: Tue Jan 30, 2018 8:10 am    Post subject: Reply with quote

MoonwishesStore wrote:
Your store is suspended. Only ecrater can tell you what to do to get it open again, though I doubt that will happen.


Is there a way to request a review of the store?
That is my heart, my efforts...
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MoonwishesStore



Posts: 15686

PostPosted: Tue Jan 30, 2018 8:21 am    Post subject: Reply with quote

As I stated you will have to ask that of ecrater. This is just a sellers forum and we can't do things like lift someone's suspension. Only the ecrater team can. Infringing on others is usually a deal breaker on most selling venues because the site owners can be sued if the rights owners see that they are allowing that to happen on their venue.
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nguyetcat030217



Posts: 3

PostPosted: Tue Jan 30, 2018 8:26 am    Post subject: Reply with quote

MoonwishesStore wrote:
As I stated you will have to ask that of ecrater. This is just a sellers forum and we can't do things like lift someone's suspension. Only the ecrater team can. Infringing on others is usually a deal breaker on most selling venues because the site owners can be sued if the rights owners see that they are allowing that to happen on their venue.


I can contact them by email?
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SheilaDeesPostcards



Posts: 3944

PostPosted: Tue Jan 30, 2018 8:32 am    Post subject: Reply with quote

Go to the home page of eCrater here: www.ecrater.com
Click on the contact link on the lower right corner.
You MUST deal directly with the eCRATER team regarding your store suspension.
Read the terms of service for using the site (link in the same row with the contact link) and make sure you are meeting ALL the terms of service. Once you have corrected all the problems with your store, contact eCrater and ask to have your store reviewed.
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elpereles



Posts: 3264

PostPosted: Sun Feb 18, 2018 5:52 pm    Post subject: Reply with quote

Recommendation, work with your store. You feedback is not good.
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MoonwishesStore



Posts: 15686

PostPosted: Sun Feb 18, 2018 7:03 pm    Post subject: Reply with quote

You still have bunches of items that I would be willing to bet you are NOT an authorized seller of such items, such as Disney items, National Football eague, and others. You appear to still be selling unathorized, fake, pirated goods, etc.

For a site that is your 'heart' and your efforts, you are proving that you care nothing except to make money whether you ship something or not or whether you send a correct order or not. You have lousy discriptions, most of them consisting of text that has nothing to do with the actual item. All of that should be listed in terms and about us, NOT on the actual listing. If you put most of it where it belongs, you will note that most of your descriptions say nothing at all about the product.

Frankly, I'm not sure why with your lousy feedback, and unlees you proved to the ecrater team that your items are legitimate, you managed to get your store off of a suspension. You are still infringing on many companies trandmarked goods.
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