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need help with delivery

 
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huskymaks



Posts: 3

PostPosted: Sat Sep 21, 2019 2:24 pm    Post subject: need help with delivery Reply with quote

Hello dears! I'm new. I sell from Russia and use delivery matrix. The item costs $17 + $21 shipping to USA. But I do not see the shipping cost of adding an item to the cart. When you try to pay PayPal makes the bill only $17
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elpereles



Posts: 3317

PostPosted: Sat Sep 21, 2019 8:35 pm    Post subject: Reply with quote

Welcome huskymaks.

You will need to play with the Shipping Matrix and add "weight" values to the items.

Also no need to complete a transaction by Paypal to check. The cart calculator is good to check.
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huskymaks



Posts: 3

PostPosted: Sun Sep 22, 2019 4:29 am    Post subject: Reply with quote

Thank you for your response.
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SheilaDeesPostcards



Posts: 4130

PostPosted: Sun Sep 22, 2019 12:10 pm    Post subject: Reply with quote

Hello huskymaks, it appears you have your shipping to the USA entered correctly. The eCRATER checkout system does not know what shipping to charge until after the customer goes to PayPal and returns. Customers do not have accounts on eCRATER so the checkout system does not know where the customer lives. After the customer clicks to pay with PayPal, they are taken to PayPal where they can either sign into their account or use their credit card. After they complete the information on PayPal, the system returns them to eCRATER checkout with their shipping information. At that point the checkout system adds the shipping and asks them to click the Submit button to complete the transaction. You do not have a sale until the customer actually clicks on the Submit button after they have seen the shipping.

This works a little different from other systems, but the customer never has to create an account AND their credit card information is never given to eCRATER or the seller.

Hope this makes the system a little more clear.
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huskymaks



Posts: 3

PostPosted: Sun Sep 22, 2019 12:42 pm    Post subject: Reply with quote

thanks for the detailed answer, SheilaDeesPostcards
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