eCRATER.com Forum Index

SearchSearch
ProfileProfile
  Log in to check your private messagesLog in to check your private messages   
Log inLog in

Five Sales And Three Return Requests?
Goto page Previous  1, 2, 3
 
Post new topic   Reply to topic    eCRATER.com Forum Index -> Selling on eCRATER.com
View previous topic :: View next topic  
Author Message
pickychicky



Posts: 964

PostPosted: Tue Dec 10, 2019 6:17 pm    Post subject: Reply with quote

I just looked at one of your electronics listings (earbuds) and found the description to be seriously lacking in information. How long are the wires? How big are the buds? What electronics are they compatible with? Are there any other accessories included? If they're new, is there some sort of manufacturer's warranty?

While there isn't much to provide about earbuds, I can only imagine how lacking your descriptions are for other items. If you want to reduce the number of returns, you need to make sure you're providing every single detail you can about an item. Don't rely solely on pictures to provide that info because viewers can't measure things, touch them, try them on or anything. If they want to return it after receiving all the necessary information, they can't claim "not as described" as a reason to PayPal/Stripe.

Also, you need a better set of terms. "Refunds will not be granted for buyer's remorse" is not an acceptable manner for expressing that term. If you want to build buyer trust, they need to be stated in a manner that does not put the customer in a bad light. The way you have yours written, I would say that you've been selling on eBay too long. LOL Not every marketplace encourages fraud like eBay does, so you don't need to treat your customers here like the fraudsters you find on eBay.


Last edited by pickychicky on Tue Dec 10, 2019 9:13 pm; edited 2 times in total
Back to top
View seller's profile Send private message Visit seller's eCRATER store
MoonwishesStore



Posts: 16101

PostPosted: Tue Dec 10, 2019 8:01 pm    Post subject: Reply with quote

They seem to have their store on vacation.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
pickychicky



Posts: 964

PostPosted: Tue Dec 10, 2019 8:01 pm    Post subject: Reply with quote

How can you tell? I didn't think you could view a shop if it were on vacay.

ETA: Nevermind. I just saw that the listing I was looking at is on hold. It does show that they last updated their shop this afternoon, though.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
MoonwishesStore



Posts: 16101

PostPosted: Tue Dec 10, 2019 8:10 pm    Post subject: Reply with quote

Everything I saw was on hold.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
pickychicky



Posts: 964

PostPosted: Tue Dec 10, 2019 9:18 pm    Post subject: Reply with quote

I just wanted to add that one of the main reasons I quit shopping on eBay is the way sellers write their policies. So many of them write their policies in a seemingly hostile and customer unfriendly manner (extremely unprofessional, no matter whose at fault for the problems sellers face on eBay). Whenever I did shop there, if I saw such policies on a seller's listing, I would move on. If a seller can't write a more professional set of policies for the type of customers they actually want, and despite all the problems eBay and fraudsters are causing for them, then I can't trust them to handle my transaction and packaging in a professional manner.

P.S. -- When I say "more professional," I don't mean you have to be a corporate executive when writing them. Just put yourself in the shoes of the customers you want. It doesn't mean you have to back down on your policies. Just relay your terms in a more customer-friendly manner, encouraging those customers you want to buy from you.

In all the years I've been selling online, I have NEVER had a return -- other than a couple of dropshipped items that weren't being accurately described by the manufacturer who was shipping them direct. Had I been accurately informed as a long-authorized seller, my description would have been accurate and I doubt the returns would have occurred. Needless to say, I no longer sell their items, which is a shame because they were my most popular. It's also a shame that the economy was forcing the company to cut back on quality (plastic is not stained glass).
Back to top
View seller's profile Send private message Visit seller's eCRATER store
MoonwishesStore



Posts: 16101

PostPosted: Wed Dec 11, 2019 7:38 am    Post subject: Reply with quote

Most of my return requests are because somehow they missed the fact that they were buying a sewing pattern even though in at least two places on my listings, and they are in a category of sewing patterns and in the description, they have too many options for it to be 'A garment".

But then I have had rare return requests. Maybe a couple a year and some of them get returned and some don't.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
elpereles



Posts: 3285

PostPosted: Wed Dec 18, 2019 5:56 pm    Post subject: Reply with quote

Items are still show "on hold".
Back to top
View seller's profile Send private message Visit seller's eCRATER store
Display posts from previous:   
Post new topic   Reply to topic    eCRATER.com Forum Index -> Selling on eCRATER.com
Goto page Previous  1, 2, 3
Page 3 of 3

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum