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Inventory not decreasing after sales

 
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4elec



Posts: 2

PostPosted: Fri Jun 19, 2020 5:54 pm    Post subject: Inventory not decreasing after sales Reply with quote

My store is having an issue with the inventory number of my items not decreasing. Even though I have "Enable Inventory Control" enabled in my store settings, when a item is sold the stock remains the same. I have my item quantities that do not go down to zero after sales when their original quantities were 1. Can anyone tell what the problem might be?

Thank you.
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cosmicray



Posts: 7011

PostPosted: Sat Jun 20, 2020 8:38 am    Post subject: Reply with quote

Did you have the quantity set to 1 ?

Did you receive an electronic instant payment ? (PayPal/Stripe)
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MoonwishesStore



Posts: 16530

PostPosted: Sat Jun 20, 2020 9:20 am    Post subject: Reply with quote

It looks like you only take electronic payment, but MO, checks, etc. will cause that. I still double-check my quantity after every sale, yet I still obviously miss things.
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4elec



Posts: 2

PostPosted: Sun Jun 21, 2020 4:37 pm    Post subject: Reply with quote

Yes, I set the quantity to 1.

Yes, I received Paypal payments for the orders. So it supposed to be automatic.

It is just strange.
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MoonwishesStore



Posts: 16530

PostPosted: Sun Jun 21, 2020 10:40 pm    Post subject: Reply with quote

Sounds like you should ask the eCRATER team what is going on.
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