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sanotebooks



Posts: 3

PostPosted: Tue Nov 13, 2007 5:07 pm    Post subject: Remove Feedback? Reply with quote

I sell mid-range to higher dollar items, so I have had very few sales, only 16 in fact. One lady came back and left negative feedback on an order that was not charged because she didn't pass security checks.

Since she didn't actually pay, why should be allowed to leave feedback?

She never answers her phone, and her email as some filter that I just can't get past (or she doesn't read her email). From what I can tell, she and older person.

The last time I needed to contact her, I sent here a POSTCARD! Yes, a regular snail-mail post card, with my phone so she would call me.

I get "orders" all the time that want COD or to send a bogus check. This really has me down.

Is there a way to hide this bogus feedback?
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YourRainyDayBookStore



Posts: 764

PostPosted: Tue Nov 13, 2007 7:54 pm    Post subject: Reply with quote

I'm sorry that you have having problems with this person. Sad
You need to contact eCrater and give them the information as that is the only way to have feedback removed.

This is the link I used to contact eCrater:
http://www.ecrater.com/contact.php

Good luck,

joyce
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thelivesandlovesofmaggiethecat



Posts: 9863

PostPosted: Tue Nov 13, 2007 11:29 pm    Post subject: Reply with quote

It comes with the territory of high tech inventory or so I hear. You just have to be super wary and it sounds like you are. Use the ecrater contact form and present your proof that she never paid. Feedback can be removed but only ecrater admin can do that.
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