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Does Ecrater send an email when a sale is made???

 
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nanasmercantile



Posts: 17

PostPosted: Wed Feb 13, 2008 9:26 pm    Post subject: Does Ecrater send an email when a sale is made??? Reply with quote

Hello All,
I received an email from Google Checkout an item had sold "Purchase Receipt for Order #xxxxxxxx" was in the title of the email, an email address of the buyer in the body of the email, but no name, address or shipping information.
I have not received an email from Ecrater of an item sold, no record in the admin. Is this the normal flow of a sale....my store has just been open for 2 days. Does Ecrater wait to hear back from Google the payment has been approved before sending an email of sale? Guess I am looking for the procedure of the sale. Any help is appreciated. Many Thanks!
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Periwinkles



Posts: 2908

PostPosted: Wed Feb 13, 2008 10:51 pm    Post subject: Reply with quote

You only get an email from Google when payment is made through them. You should be able to see the order if you look in your order section on Ecrater. To view the order on Google you need to look in your orders in Google checkout.

I set my account on Google Checkout to automatically charge the item.

Joyce
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nanasmercantile



Posts: 17

PostPosted: Thu Feb 14, 2008 1:19 am    Post subject: Reply with quote

Thanks Joyce, I've changed my settings and processed the order...appreciate the help!
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shelliesboutique



Posts: 29

PostPosted: Thu Feb 14, 2008 1:47 am    Post subject: Reply with quote

hi!

i did a test order and yes, i got an email from ecrater about the order.
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thelivesandlovesofmaggiethecat



Posts: 9747

PostPosted: Thu Feb 14, 2008 3:20 am    Post subject: Reply with quote

shelliesboutique wrote:
hi!

i did a test order and yes, i got an email from ecrater about the order.


Did you do the test with Google or PayPal?
If Google, you get an email from Google only,
If Paypal, you get a purchase order from ecrater and a payment email from Paypal.
All sales show in the order section of your admin page.
Please note that you have the choice of having Google charge the buyer or you charge from your admin order page when notifed you have a sale.

Never send a package if the green box by the order number isn't filled in.
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poopsheet



Posts: 4865

PostPosted: Thu Feb 14, 2008 1:06 pm    Post subject: Reply with quote

I believe if you do a test order and select Google Checkout but don't actually complete payment then you'll get the notice from eCrater. But under normal circumstances Google considers the transaction theirs and takes eCrater out of the equation.
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nanasmercantile



Posts: 17

PostPosted: Thu Feb 14, 2008 2:53 pm    Post subject: Reply with quote

The customer checked out, paid with Google and I received an email from Google but none from eCRATER. Now I know what to expect. Their package is in the mail today and my first eCRATER sale was a success...many thanks!
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adventuress
Guest




PostPosted: Fri Feb 15, 2008 9:33 am    Post subject: Reply with quote

glad things worked out for you and cograts on your first sale

I haven't had one yet just browsing the boards and reading up on how things work here.
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homers-doh-main



Posts: 7

PostPosted: Sun Feb 24, 2008 5:49 pm    Post subject: Reply with quote

Quote:
The customer checked out, paid with Google and I received an email from Google


I had my 1st sale, the buyer paid immediately thru Google checkout but I didn't receive any notice. I read in another thread somewhere that you have to have your settings correct in order to receive the notice. I have gone to my Google Checkout account and gone to the settings but can't find an option for this. My email address is all over that page.....Any help?
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homers-doh-main



Posts: 7

PostPosted: Sun Feb 24, 2008 6:16 pm    Post subject: Reply with quote

Never mind....I found it
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