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normasbathandbody



Posts: 421

PostPosted: Thu Mar 13, 2008 12:53 pm    Post subject: >> feedbacks Reply with quote

HI Guys..
Is there a more simple way for customers to leave feedback? I just had one of my customers call me.

makes me wonder about the rest that isn't left either. maybe it's complicated??
~Norma
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acread
moderator


Posts: 11986

PostPosted: Thu Mar 13, 2008 12:58 pm    Post subject: Reply with quote

Don't look at me. I left you one. Very Happy

There is only one way to leave feedback.
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normasbathandbody



Posts: 421

PostPosted: Thu Mar 13, 2008 1:06 pm    Post subject: re: Reply with quote

thanks.. but what is the one way? in your email inbox only?
~Norma
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acread
moderator


Posts: 11986

PostPosted: Thu Mar 13, 2008 1:13 pm    Post subject: Reply with quote

When the customer pays with PayPal or Google instant payment option, she receives an email from eCrater (noreply) with subject line 'Rate seller...". There is a link in the email. You need to click on it to be able to leave feedback.
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normasbathandbody



Posts: 421

PostPosted: Thu Mar 13, 2008 1:14 pm    Post subject: re: Reply with quote

okay, so what happens when that link is deleted? sorry to be a pain. Crying or Very sad
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acread
moderator


Posts: 11986

PostPosted: Thu Mar 13, 2008 1:18 pm    Post subject: Reply with quote

Well, I never heard anyone deleting the email before. You can't leave the feedback without the email. I don't think there is a way to get another email to the customer. Sad
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Thu Mar 13, 2008 2:55 pm    Post subject: Reply with quote

IF it was INSTANTLY paid - they can leave feedback

Please read
Solutions to Common Questions - FEEDBACK
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acread
moderator


Posts: 11986

PostPosted: Thu Mar 13, 2008 3:05 pm    Post subject: Reply with quote

BigTallMensClothing wrote:
IF it was INSTANTLY paid - they can leave feedback

Please read
Solutions to Common Questions - FEEDBACK

I couldn't see it. Where does it say how the customer can leave feedback if she deleted the e-mail sent to her before leaving the feedback?
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henhousegiftsandcollectibles



Posts: 657

PostPosted: Thu Mar 13, 2008 3:16 pm    Post subject: Reply with quote

Quote:
Who can leave feedback?
Qualified buyers - ones that paid instantly using only PayPal or google checkout - receive an email from noreply@ecrater.com with a link at the time the payment was made and again about 20 days later. They must have that link to leave feedback.
KEEP in mind MANY mail systems put all noreply emails in the trash or spam folder - IF they deliver them at all. AOL is known for not delivering such emails.
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acread
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Posts: 11986

PostPosted: Thu Mar 13, 2008 3:20 pm    Post subject: Reply with quote

henhousegiftsandcollectibles wrote:
Quote:
receive an email from noreply@ecrater.com with a link at the time the payment was made and again about 20 days later.

Thanks, I missed that part. Embarassed
It's good to know. Smile
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normasbathandbody



Posts: 421

PostPosted: Thu Mar 13, 2008 6:19 pm    Post subject: re: Reply with quote

thanks!
~Norma
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magsgraphics



Posts: 8

PostPosted: Sat Apr 12, 2008 6:19 pm    Post subject: Sellers Leaving FB?? Reply with quote

So sellers cannot leave feedback for their buyers? Even if it was positive?

b/c I can't find a FB link anywhere...!
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Periwinkles



Posts: 2908

PostPosted: Sat Apr 12, 2008 6:51 pm    Post subject: Reply with quote

Sellers cannot leave feedback as buyer don't register.

Joyce
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scratchoffgames



Posts: 88

PostPosted: Sat Apr 12, 2008 9:29 pm    Post subject: Reply with quote

I did a test AND if customer uses Paypal but gives you a different email on your ecrater order..... the email for feedback will go to the email that is listed on paypal. i did not try google.

The actual feedback form is right in the email ... fill it out & hit the send button in the email.
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normasbathandbody



Posts: 421

PostPosted: Sun Apr 13, 2008 2:44 pm    Post subject: re: Reply with quote

Scratch off, the only problem is once the customer deletes that email, it's no way to retrieve it back to leave a feedback.

there has got to be a better way of doing this. Crying or Very sad
~Norma
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