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  Topic: Problem with shipping
onlypollypocket

Replies: 6
Views: 1150

PostForum: Selling on eCRATER.com   Posted: Fri Aug 30, 2019 9:17 am   Subject: Problem with shipping
Thank you, Sheila, I DO appreciate you taking the time to help me Smile

No, I did not make any changes to shipping between the two orders...in fact, I haven't made any changes in years.

I ship to ...
  Topic: Problem with shipping
onlypollypocket

Replies: 6
Views: 1150

PostForum: Selling on eCRATER.com   Posted: Fri Aug 30, 2019 7:32 am   Subject: Problem with shipping
I have checked my options. I do ship internationally and only the countries to which I ship are showing in my options...both shipping zones and weight matrix.

Mexico is NOT showing as a country ...
  Topic: Problem with shipping
onlypollypocket

Replies: 6
Views: 1150

PostForum: Selling on eCRATER.com   Posted: Fri Aug 30, 2019 6:01 am   Subject: Problem with shipping
Cancel that Mexico order!

Oh, yes, I did cancel the order. I have "lost" way too many packages going to Mexico. Hence, the reason I will no longer ship there.
  Topic: Problem with shipping
onlypollypocket

Replies: 6
Views: 1150

PostForum: Selling on eCRATER.com   Posted: Thu Aug 29, 2019 3:54 pm   Subject: Problem with shipping
I had my store on vacation hold and just took it off.

I have had two orders:

One from a UK buyer but shipping to Florida. The order showed the shipping amount but when the paypal payment was ...
  Topic: Multiple payments - same items
onlypollypocket

Replies: 9
Views: 1979

PostForum: Selling on eCRATER.com   Posted: Thu Apr 18, 2019 7:53 pm   Subject: Multiple payments - same items
@cosmicray

Thank you, yes, I have refunded her...she paid through Stripe.

That new Paypal money-grab IS going to hurt when customers don't combine orders. Sad
  Topic: Multiple payments - same items
onlypollypocket

Replies: 9
Views: 1979

PostForum: Selling on eCRATER.com   Posted: Thu Apr 18, 2019 3:36 pm   Subject: Multiple payments - same items
I actually do have my shipping set to be based on the weight of the package (using the matrix) and my items vary in weight from 3-8 ounces with the exception of a few larger sets. So when that final ...
  Topic: Multiple payments - same items
onlypollypocket

Replies: 9
Views: 1979

PostForum: Selling on eCRATER.com   Posted: Thu Apr 18, 2019 10:38 am   Subject: Multiple payments - same items
Exactly as MoonwishesStore posited, The way my customer purchased, paid, purchased, paid, etc., did not give the site time to clear her cart.

Here is the response I received from eCrater:

Hello ...
  Topic: Multiple payments - same items
onlypollypocket

Replies: 9
Views: 1979

PostForum: Selling on eCRATER.com   Posted: Wed Apr 17, 2019 12:44 pm   Subject: Multiple payments - same items
Thank you all so much for your responses. I suspect, MoonwishesStore, that is what was happening. Maybe she saw her items still available so kept adding them back into the cart.

At any rate, just ...
  Topic: Multiple payments - same items
onlypollypocket

Replies: 9
Views: 1979

PostForum: Selling on eCRATER.com   Posted: Wed Apr 17, 2019 6:52 am   Subject: Multiple payments - same items
Can someone help me understand what happened with this customer?

She bought item 1 and paid for it. Then she bought item 2 and paid but item 1 was still on the order so she has now paid for item 1 ...
  Topic: Shipping
onlypollypocket

Replies: 14
Views: 3179

PostForum: Selling on eCRATER.com   Posted: Mon Jul 29, 2013 6:42 am   Subject: Shipping
Oh, Sheila, you are more thorough than I Wink

When I "click to check" shipping cost in my listing, it is giving me accurate USPS calculated shipping. However, when I check out, it is cha ...
  Topic: Shipping
onlypollypocket

Replies: 14
Views: 3179

PostForum: Selling on eCRATER.com   Posted: Mon Jul 29, 2013 5:38 am   Subject: Shipping
Hooray! USPS Weight Dependable shipping seems to be working just fine this morning!

The post office did revise their site yesterday to add the free international insurance so, as Sheila pointed ou ...
  Topic: Shipping
onlypollypocket

Replies: 14
Views: 3179

PostForum: Selling on eCRATER.com   Posted: Sun Jul 28, 2013 7:14 pm   Subject: shipping
Tiger, I know! Isn't it a shame that Polly was ruined Sad I only sell the "vintage" style. They were so cute (not the "fashion" dolls Mattel made of them) and SO well-made...almo ...
  Topic: Shipping
onlypollypocket

Replies: 14
Views: 3179

PostForum: Selling on eCRATER.com   Posted: Sun Jul 28, 2013 1:27 pm   Subject: Shipping Problem
Thank you SO much Sheila and Tiger!! I appreciate the input.

I have checked that I have the options settings still correct and I do so I am guessing that your explanation re: the USPS site is the ...
  Topic: Shipping
onlypollypocket

Replies: 14
Views: 3179

PostForum: Selling on eCRATER.com   Posted: Sun Jul 28, 2013 9:32 am   Subject: Shipping
Good morning! I have put my store on hold this morning because I have received two orders with the wrong shipping. Need to get it fixed before it is a huge loss Sad

It seems it is ignoring my &quo ...
  Topic: Charges for marketplace sales
onlypollypocket

Replies: 245
Views: 73538

PostForum: Selling on eCRATER.com   Posted: Tue Apr 23, 2013 5:51 pm   Subject: Charges for marketplace sales
I am so grateful for all of the work that goes into this site and the fact that it has always been free for sellers. THANK YOU, eCRATER!!

Since the analytic is showing the source of my traffic, I ...
 
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