eCRATER.com Forum Index

SearchSearch
ProfileProfile
  Log in to check your private messagesLog in to check your private messages   
Log inLog in

Not receiving a payment after a sale

 
Post new topic   Reply to topic    eCRATER.com Forum Index -> Selling on eCRATER.com
View previous topic :: View next topic  
Author Message
rainbowsandsmiles



Posts: 13

PostPosted: Fri May 26, 2006 7:23 am    Post subject: Not receiving a payment after a sale Reply with quote

Twice now I've had 2 sales through ecrater where I get the sale notification (Order #1111) but then I do not receive payment following.

How long do I wait until I delete the order and consider it not valid? Do I contact the buyer and ask if they are still interested? Or just delete it?

Does this happen to anyone else often? Most sales from ecrater that I have follow an immediate PayPal payment so I wondered if this is just a rare occurance?

Thanks!
Back to top
View seller's profile Send private message Visit seller's eCRATER store
bigtallmensclothing
moderator


Posts: 21854

PostPosted: Sat May 27, 2006 3:14 am    Post subject: Reply with quote

I noticed this week that PayPal has stop sending notices on web payment like ecrater stores.

So if they say they are paying via PP - see at the bottom of the order. Check PP for the payment. If not paid I ALWAYS immedately send a PayPal invoice.

Quote:
How long do I wait until I delete the order and consider it not valid? Do I contact the buyer and ask if they are still interested? Or just delete it?

I always contact them immediately by phone or by email. If they don't respond I cancel the order. I usually wait 72 hours.

Quote:
Does this happen to anyone else often?
Happens to me about once a week or so.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
poopsheet



Posts: 4865

PostPosted: Mon May 29, 2006 6:35 pm    Post subject: Reply with quote

Yeah, it'll happen for various reasons -- they didn't mean to select PP, their browser froze up, they realized they don't have the funds...

Sometimes they'll still pay for their order and sometimes they won't..
Back to top
View seller's profile Send private message Visit seller's eCRATER store
Misty4m



Posts: 117

PostPosted: Sun Jun 11, 2006 1:10 pm    Post subject: Reply with quote

I check on my site to see under "More Options -> Oders" to see if someone have odered something.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
castlegifts
Guest




PostPosted: Mon Jun 12, 2006 6:15 am    Post subject: Reply with quote

I have had that happen to me a couple of times on ecrater.
Back to top
castlegifts
Guest




PostPosted: Fri Jul 07, 2006 10:35 pm    Post subject: Reply with quote

Mad I've had another order with no payment. I even e-mailed the person and they said they didn't use paypal and I directed them to my web site where they could and still no payment. I have had orders here but never a payment. Is that the norm?
Back to top
bigtallmensclothing
moderator


Posts: 21854

PostPosted: Sat Jul 08, 2006 2:47 am    Post subject: Reply with quote

Quote:
Is that the norm?

Not for me it isn't. If they don't do PayPal, I usually get a money order.

Have you called them to let them know the order they placed with you is about to expire?
Did you email them an invoice or order confirmation inclding a mailing address to send payment too?

Dont' get me wrong, I get a few orders that don't have a real name, or address or phone, that I know are just someone goofing off. But most of my orders with real info do get paid.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
castlegifts
Guest




PostPosted: Sat Jul 08, 2006 1:07 pm    Post subject: Reply with quote

Yes, I e-mailed them several times with ways to contact me. Never get replies back. The one that did reply back regarding paypal, I told her she could call me or go to my web site because I can do visa, mastercard or e-check there. They never replied or paid. Crying or Very sad
Back to top
emptyingthecupboards
Guest




PostPosted: Sun Jul 09, 2006 12:21 am    Post subject: Reply with quote

BigTallMensClothing wrote:
I noticed this week that PayPal has stop sending notices on web payment like ecrater stores.
I always get an e-mail from PayPal for my eCrater store but it usually is found in my "drafts" or "junk e-mail" folders. Question I don't know, but that's where they are.
Back to top
thedebbieseraphinashop



Posts: 2

PostPosted: Sun Jul 30, 2006 8:36 am    Post subject: Reply with quote

Hi,
Recently I think I've been getting spam orders or something. Should I just delete them or follow up? Cos their details don't make sense.

The order appears like this in my email:

Order No: 13238
Order Date: 2006-07-30/04:06:17

Ship to:
a v
c
d, Arkansas, 45
United States
45
fe@ki.com

Seller: thedebbieseraphinashop
Blue brooch with 4 beaded bracelets: 1 x 10.00 = 10.00
Sales Tax: 0.00
Shipping: 0.00
Total: 10.00
Payment method: Paypal
Payment details: debbieseraphina@gmail.com
Pay now: https://www.ecrater.com/paypalpay.php?keyid=14991166df373d112617e511ccf487e2
Notes:
Back to top
View seller's profile Send private message Visit seller's eCRATER store
poopsheet



Posts: 4865

PostPosted: Sun Jul 30, 2006 7:58 pm    Post subject: Reply with quote

I think there's another thread about this too and someone suggested there that it's might be a buyer trying to see what the shipping would be before they actually buy the item(s), which sounds likely.

You could always follow up if you wanted but I'd bet the e-mail addresses are no good...
Back to top
View seller's profile Send private message Visit seller's eCRATER store
radarplus



Posts: 38

PostPosted: Sun Jul 30, 2006 8:09 pm    Post subject: Reply with quote

Hello,
I've had two orders and no payment. I sent an invoice via paypal and after 14 days I send an email from my account advising that if payment isnt made within anothr 7 days then the order would be cancelled..
Back to top
View seller's profile Send private message Visit seller's eCRATER store
Display posts from previous:   
Post new topic   Reply to topic    eCRATER.com Forum Index -> Selling on eCRATER.com
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum